InDesign 2024 v19.4 — can't save (greyed out) and undo function not working AGAIN

[Trent23906577cyxc]

I know many people have posted about this before, but now I'm compelled to raise it. Again.

Having just updated to InDesign v19.4, running Sonoma 14.5 on my 2019 iMac, the issue where InDesign won't allow you to save a document or undo actions is back again, just like I've had on-and-off with the past several versions of InDesign.

It's clearly an unresolved bug —why does it keep happening, and why should I pay Adobe for this kind of experience?

Yes, I can salvage my work by exporting it as an IMDL, or force quit and see what's recovered when I reopen the application, but it's such a rubbish experience, so flaky and unstable, and these are the most basic functions anyone would want to utilise. What is the problem here, and when will Adobe finally sort it out?

Rant over, thanks.

[Eugene Tyson]

Report bugs or make a feature request

https://www.adobe.com/products/wishform.html

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Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

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Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Many people run InDesign on the same as you - and very few reports of things like this.

I've experienced it myself. And export to IDML.
Then Quit InDesign and restart it and the problem is gone. 

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It could be an issue with the OS, it could be 3rd party app - like WebRoot causes me issues on my Mac. 

There's a lot going on - but if you submit the bug reports as in the link provided that's the only way the issues will get resolved.

[Trent23906577cyxc]

Thanks for your useful suggestions Eugene, I'll defintiely go ahead and report it as a bug.

[Anshul_Saini]

Hi @Trent23906577cyxc,

I’m really sorry to hear that you’re experiencing these issues again with InDesign v19.4 on Sonoma 14.5. I understand how frustrating it is to encounter problems with saving and the undo function, especially when they interrupt your workflow.

To help us investigate and resolve this issue, could you please share a screen recording demonstrating both the problems you're facing along with a sample file? This will greatly assist us in logging a bug with the product team. Also, please confirm where the affected files are saved/ stored.

Thank you for bringing this to our attention, and we appreciate your patience as we work to improve your experience with InDesign.

Best regards,

Anshul Saini

[inBiot_UX_UI]

I'm having the same issue while working on widows 11.

[Abhishek Rao]

Hi @inBiot_UX_UI,

I’m really sorry to hear that you’re experiencing the same issue with saving and the undo function on Windows 11. I understand how disruptive this can be.

To help us better understand and resolve the problem, could you please share a screen recording of the entire workflow where the issue occurs? This will give us a clearer view of what’s happening and assist us in identifying and fixing the problem more effectively.

Thank you for your cooperation and patience as we work to address this issue.

Thank you, 
Abhishek Rao