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InDesign 2024

Community Beginner ,
Mar 26, 2024 Mar 26, 2024

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When opening a file, this error will pop up. I have tried reinstalling, downgrading versions, and resetting preferences, but the problem has not been resolved.

 

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="15.1.0.202401190745_e478014" clientVersion="15.1.0.202401190745_e478014" applicationName="InDesign" applicationVersion="19.3.0" build="19.3.0.58" source="Windows-Client" crashType="n/a">
<time year="2024" month="3" day="27" hour="13" minute="32" second="25" timeoffset="480" timezone="China Standard Time"/>
<user guid="43fc7196-c38e-4634-8d29-5c78afe7972d"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19045" applicationlanguage="en-us" userlanguage="zh-CN" oslanguage="zh-CN" ram="32694" machine="AMD Ryzen 7 5700X 8-Core Processor" model="AMD64 Family 25 Model 33 Stepping 2" cpuCount="16" cpuType="8664" cpuFreq="3400 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="Shanghai Best Oray Information Technology Co., Ltd." adapterRAM="" caption="OrayIddDriver Device" description="OrayIddDriver Device" driverDate="20221115000000.000000-000" driverVersion="17.1.58.818" videoModeDescription="" pnpDeviceID="ROOT&#92;DISPLAY&#92;0000" installedDisplayDrivers=""/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA Quadro P1000" description="NVIDIA Quadro P1000" driverDate="20231226000000.000000-000" driverVersion="31.0.15.3815" videoModeDescription="3840 x 2160 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1CB1&#38;SUBSYS_11BC10DE&#38;REV_A1&#92;4&#38;142C1193&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00000126DC6B2190">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00000126DC6B2190" symbolname="unknown"/>
<stackStatement index="1" address="0x00007FF9361C8C5A" symbolname="unknown"/>
<stackStatement index="2" address="0x00007FF9361C0E74" symbolname="unknown"/>
<stackStatement index="3" address="0x00007FF9361AAB73" symbolname="unknown"/>
<stackStatement index="4" address="0x00007FF9361AE37D" symbolname="unknown"/>
<stackStatement index="5" address="0x00007FF9361B38A0" symbolname="unknown"/>
<stackStatement index="6" address="0x00007FF9361B4A4A" symbolname="unknown"/>
<stackStatement index="7" address="0x00007FF936188B6B" symbolname="unknown"/>
<stackStatement index="8" address="0x00007FF93618D555" symbolname="unknown"/>
<stackStatement index="9" address="0x00007FF9361DF9DF" symbolname="unknown"/>
<stackStatement index="10" address="0x00007FF95C53C3EA" symbolname="unknown"/>
<stackStatement index="11" address="0x00007FF95C3C1821" symbolname="unknown"/>
<stackStatement index="12" address="0x00007FF95C714FE2" symbolname="unknown"/>
<stackStatement index="13" address="0x00007FF95C711A7F" symbolname="unknown"/>
<stackStatement index="14" address="0x00007FF95C711BDA" symbolname="unknown"/>
<stackStatement index="15" address="0x00007FF95C711E03" symbolname="unknown"/>
<stackStatement index="16" address="0x00007FF95C71AB87" symbolname="unknown"/>
<stackStatement index="17" address="0x00007FF96ABE539E" symbolname="CGraphicFrameShape::GetPrintedBBox"/>
<stackStatement index="18" address="0x00007FF945F54B0B" symbolname="GetPlugIn"/>
<stackStatement index="19" address="0x00007FF964E956E2" symbolname="unknown"/>
<stackStatement index="20" address="0x00007FF964E96D58" symbolname="unknown"/>
<stackStatement index="21" address="0x00007FF945F54C28" symbolname="GetPlugIn"/>
<stackStatement index="22" address="0x00007FF96ABE5E32" symbolname="CShape::IterateDrawOrderHierarchy"/>
<stackStatement index="23" address="0x00007FF936158784" symbolname="GetPlugIn"/>
<stackStatement index="24" address="0x00007FF960D88D75" symbolname="GetPlugIn"/>
<stackStatement index="25" address="0x00007FF960D8FC27" symbolname="GetPlugIn"/>
<stackStatement index="26" address="0x00007FF960D7ECED" symbolname="GetPlugIn"/>
<stackStatement index="27" address="0x00007FF960DAA707" symbolname="GetPlugIn"/>
<stackStatement index="28" address="0x00007FF960DA83FD" symbolname="GetPlugIn"/>
<stackStatement index="29" address="0x00007FF960D81581" symbolname="GetPlugIn"/>
<stackStatement index="30" address="0x00007FF960DE963F" symbolname="GetPlugIn"/>
<stackStatement index="31" address="0x00007FF964F11758" symbolname="GetPlugIn"/>
<stackStatement index="32" address="0x00007FF964F111B2" symbolname="GetPlugIn"/>
<stackStatement index="33" address="0x00007FF95F2AC584" symbolname="GetPlugIn"/>
<stackStatement index="34" address="0x00007FF964F2EA12" symbolname="GetPlugIn"/>
<stackStatement index="35" address="0x00007FF964F30747" symbolname="GetPlugIn"/>
<stackStatement index="36" address="0x00007FF7B8335DBC" symbolname="WCrashHandler::operator="/>
<stackStatement index="37" address="0x00007FF7B833688E" symbolname="WCrashHandler::operator="/>
<stackStatement index="38" address="0x00007FF9F06B7344" symbolname="BaseThreadInitThunk"/>
<stackStatement index="39" address="0x00007FF9F0CE26B1" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00000126DC6B2050"/>
<register name="RBX" value="0x00000126C5599350"/>
<register name="RCX" value="0x00000126DC6B2050"/>
<register name="RDX" value="0x00000126DC6B2000"/>
<register name="RSI" value="0x0000000000000001"/>
<register name="RDI" value="0x0000000000000002"/>
<register name="RSP" value="0x0000000E0C6FC5D8"/>
<register name="RBP" value="0x0000000E0C6FC669"/>
<register name="RIP" value="0x00000126DC6B2190"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

<binaryImageSet>
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</crashreport>

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Community Expert ,
Mar 27, 2024 Mar 27, 2024

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"EXCEPTION_ACCESS_VIOLATION," typically points to a memory issue.

 

Various reasons such as corrupted installation files, conflicts with third-party plugins, or hardware compatibility issues.

 

 

=============

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

=============

 

 

Update Graphics Drivers: Ensure that your graphics drivers are up to date, as outdated drivers can sometimes cause compatibility issues. You already seem to have NVIDIA Quadro P1000 drivers installed, but it's good to double-check for any updates.

 

Check for Third-Party Plugins: Sometimes, third-party plugins can conflict with InDesign and cause crashes. Try disabling any third-party plugins you have installed and see if the issue persists.

 

(I'm not sure if the below one is accurate...?)

Run InDesign in Safe Mode: Safe Mode disables all third-party plugins. Launch InDesign while holding down the Shift key (Windows) or Command+Option+Shift keys (Mac). This will start InDesign with all plugins disabled. If the problem doesn't occur in Safe Mode, it's likely caused by a third-party plugin

 

Clear Application Cache: Clearing the application cache can sometimes resolve unexpected behavior. You can do this by holding down Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac) while launching InDesign. You'll be prompted to confirm the deletion of preferences.

 

Check Hardware Compatibility: Review your system specifications and compare them with Adobe's recommended hardware requirements for InDesign 2024. Ensure that your system meets or exceeds these requirements.

 

If all else Fails - then restart your Computer in Safe Mode and run only InDesign and see if it launche ok.

If it does - then there is something conflicting with your system.

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Community Beginner ,
Mar 27, 2024 Mar 27, 2024

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Thank you for your proposal. I tried the Creative Cloud Cleaner Tool, but it failed. The graphics card driver has been updated but still does not work, and no plugins have been installed. Error still reported in safe mode.

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Community Expert ,
Mar 27, 2024 Mar 27, 2024

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Please provide your version of Windows OS and your Computer Specs (RAM, Processor, etc.)

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Community Beginner ,
Mar 27, 2024 Mar 27, 2024

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Hi,Eugene Tyson

The parameters are as follows:

Processor AMD Ryzen 7 5700X 8-Core Processor 3.40 GHz
Installed RAM 32.0 GB
System type 64-bit operating system, x64-based processor

OS
Edition Windows 10 Pro
Version 22H2
Installed on ‎2023/‎9/‎12
OS build 19045.4170
Experience Windows Feature Experience Pack 1000.19054.1000.0

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Community Beginner ,
Mar 27, 2024 Mar 27, 2024

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The graphics card driver has been updated to 31.0.15.5186(551.86)

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Community Expert ,
Mar 27, 2024 Mar 27, 2024

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In my eyes you shouldn't be having any problems whatsoever. 

 

I think you need to contact Adobe Support.

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Community Beginner ,
Mar 28, 2024 Mar 28, 2024

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Okay, thank you for your help!

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Community Expert ,
Mar 28, 2024 Mar 28, 2024

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Thank you for your proposal. I tried the Creative Cloud Cleaner Tool, but it failed. The graphics card driver has been updated but still does not work, and no plugins have been installed. Error still reported in safe mode.


By @U34947379ix0j

 

Have you tried IDMLing your INDD file? Maybe it's corrupted?

 

Export as IDML, open, save with a NEW NAME - do not overwrite your original file.

 

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