InDesign 2025 freezes a few minutes after opening

[mattw023]

On Windows 11 24H2, when we open up a new InDesign document (either from local drive or network drive), InDesign will freeze after about 5 minutes.  It will freeze for about 10 minutes and then start working normally again.  It then no longer freezes while we have InDesign document(s) opened.  It's as if it does something shortly after it's opened that causes the freeze and either finishes or times out then works normally again.  We have tried to re-create our preferences folder.  We have verified that our proxy server is not blocking any needed web addresses.  We have tried InDesign 20.3.1, 20.4, 20.4.1 and the newly released 20.5 with the same problem.  We have tried to chat with support, but they were not helpful and kept disconnecting our chats.  Has anyone experienced this issue?  Thank you.

[Jared28292475gjn4]

Hi Matt! Yes. Exactly the same issue as you described. Creating a support call with adobe now. 

[mattw023]

Thanks, Jared.  Please let me know what you find out.  I didn't have any luck with Adobe Support.

[mattw023]

One other thing to note.  InDesign also freezes a few minutes after opened even when we just open up the application - no document.  So it's not something with our documents.  It's the application itself.

[Joel25609898v2bp]

Hi Mattew,

I have the same issues with both versions.
I did a "reset preferences on quit" but the problem remains.
Thanks,
Joel

[leo.r]

I have the same issues with both versions.
I did a "reset preferences on quit" but the problem remains.

By @Joel25609898v2bp

Try additional troubleshooting steps listed here:

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

[Joel25609898v2bp]

Thanks Leo, I tried this but it does not work.
My only solution was to install version 20.3.2 which is stable on Windows 11.

[leo.r]

My only solution was to install version 20.3.2 which is stable on Windows 11.

By @Joel25609898v2bp

Interesting... That would be some important info for Adobe to investigate. 

[ALEXIS239550416p6w]

Hi we've got the same behavior here with w11 24h2 ans indesign 20.5.

Downgrade to 20.3.2 indeed solved the problem.

I hope Adobe will solve this quick.

@Joel25609898v2bp thanks a lot !

[Yannick28991352lu1u]

Same issue ! thanks for the tips8

[dsis94654947]

Hello, where could i find version 20.3.2 dowload ?  thanks

[ALEXIS239550416p6w]

Hi,
In creative cloud you can choose old version:
[image: image.png]