InDesign after update freezes

[user8611851]

I have a problem with InDesign since the last update. If I open more than one file. Indesign "freezes". What can I do about it?

[Abhishek Rao · Accepted solution]

Hi @user8611851,

Sorry to hear that InDesign is freezing after the recent update. I tested this on my end and couldn't reproduce the issue. Could you please confirm if you're using InDesign version 21.0 and share your operating system details? Also, let me know if the freeze happens only with certain files or whenever you open multiple documents.

If you haven't already, try resetting your InDesign preferences following the steps here: Reset InDesign Preferences. If the problem continues, please try launching the app in Safe Mode to rule out conflicts with third-party software: Windows Safe Mode, macOS Safe Mode

Also, test the issue in new admin local user profile to isolate it from any account specific issue and update. Ref: Windows New User, macOS New User. 
If it still persists, please share a short screen recording of the issue along with your system specs (CPU, RAM, etc.) so I can check it further with the team.

Looking forward to your update.

Abhishek

[user8611851]

Thank you, I reset Indesign preferences and the problem persists. I am using InDesign 21.0

I am sending data about Windows 10.

You can see in the video that after opening the second file, the tool tabs stop expanding.https://drive.google.com/file/d/15ZX4hoG8tpkkTAfVM7TGOQbNfurCmS5C/view?usp=sharing 

Dagmar

[user8611851]

Hi, I have an update on the problem. I returned to work after about an hour. When InDesign was still open and the tool tabs opened again and everything worked.

Dagmar