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Indesign(any version) opens ALL documents asking for 2 specific plugins!

Explorer ,
Mar 07, 2024 Mar 07, 2024

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The plugins are:

 

jobs model.Indesignplugin

channels model.Indesignplugin

 

It started doing this in the 2022 version but even if I update to the new versions it still asks for them.
To be clear, this happens with any document opened from either of our 2 work servers (one is shared by afp:, one is smb:), or documents from the hard drive, or portable hard drives. The other 5 macs at work do not have this problem when opening THE SAME documents so the documents themselves are not the  issue. Does anyone have any idea what is causing this and how to fix it?

I am aware that saving as an IDML allows you to open the documents but that's not much help when I'm trying to package 450 documents.

 

Thanks for any insight!

 

Barry 🙂

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Adobe Employee ,
Mar 07, 2024 Mar 07, 2024

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Hi,

 

Sorry to hear about the trouble. Can you share more details like in which version of InDesign the files were created and in which version you're trying to open the file? If you're able to open the file in any other computer, please try exporting the file as IDML and then try opening the file in that computer and let us know how it goes.

 

Thanks

Rishabh

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Explorer ,
Mar 08, 2024 Mar 08, 2024

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Hi Rishabh

 

Thanks for replying.

 

I've done a bit of experimenting so can answer your queries.
We use InDesign 2021, 2022, 2023 & 2024. the files could be created in any of those versions and opened in any of those versions. On this mac it will ask for the plugins, on all the other macs, it wont.

However, if a document has been converted to idml (then back to indd) in any version, this mac WILL open it without asking for the plugins. This is still the case if another mac has since opened it and re-saved the document. We can tell when a file has been converted to idml because there is a characteristic glitch which transposes vertical guidelines from the right hand side of a spread to the left.

I'd rather not have to convert every one of the thousands of files we have (& all future files) to idml though, just so they can be opened on this ONE mac (when all the others open them fine) without asking for plugins.

 

Hope this helps

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Community Expert ,
Mar 08, 2024 Mar 08, 2024

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It seems possible that the Macs with the issue may be using a set of InDesign preferences that were kept when the program was updated. Keeping old preferences after an update can often lead to strange performance issues. Try trashing the InDesign preferences on the Macs in question. This will restore the InDesign program on each machine to the program defaults and will hopefully fix the problem.

To trash preferences on a Mac:

The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults. 

The advantage of manually deleting preference in this manner files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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Explorer ,
Mar 08, 2024 Mar 08, 2024

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Hi Bill,

 

Thanks for that.

 

I've tried your suggestion and no luck unfortunately. The problem remains.

 

I suppose we can cross that off the list though.

 

Thanks again

 

Barry

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Explorer ,
Mar 27, 2024 Mar 27, 2024

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Hi everyone,

 

An update. I haven't managed to find a solution to this issue and the problem has now migrated (although slightly differently) to one of the other Macs on our system.

 

On that Mac, documents open fine in 2022 version but if I try to open them in 2023 or 2024 version it asks for those 2 plugins. But for other macs on the system it doesn't ask for the plugins in 2023 or 2024 versions.

 

Please don't ask me to idml everything on the server.

 

Thanks

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Community Expert ,
Mar 27, 2024 Mar 27, 2024

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Are all versions of InDesign fully updated? Is your operating system fully updated and officially supported?

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Explorer ,
Mar 28, 2024 Mar 28, 2024

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Hi, yes Indesign versions are fully updated. System is on 13.6.4 (22G513)

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Community Expert ,
Mar 28, 2024 Mar 28, 2024

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Do you have any third-party plugins in InDesign 2022 that aren't installed in later versions?

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Explorer ,
Mar 28, 2024 Mar 28, 2024

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Yes, we have an Extensis - Universal Type Server (for automatic font activation) plugin and 'SmartStream Designer' for creating Data Merged & imposed pdf's.

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Explorer ,
Mar 28, 2024 Mar 28, 2024

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There are no plugins in the 2023 & 2024 versions

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Community Expert ,
Mar 28, 2024 Mar 28, 2024

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Well, there's your answer. Those files depend on those plugins.

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Explorer ,
Mar 28, 2024 Mar 28, 2024

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The plugins it is asking for are the ones shown at the start of this post:

 

jobs model.Indesignplugin

channels model.Indesignplugin

 

Not the plugins we have in InDesign 2022

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Community Expert ,
Mar 28, 2024 Mar 28, 2024

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quote

The plugins it is asking for are the ones shown at the start of this post:

 

jobs model.Indesignplugin

channels model.Indesignplugin

 

Not the plugins we have in InDesign 2022


By @Barry23053734dbr6

 

Can you post screenshot with EXACT names?

 

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Community Expert ,
Mar 28, 2024 Mar 28, 2024

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Yes, we have an Extensis - Universal Type Server (for automatic font activation) plugin and 'SmartStream Designer' for creating Data Merged & imposed pdf's.


By @Barry23053734dbr6

 

On ALL or only AFFECTED machines?

 

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Community Expert ,
Mar 28, 2024 Mar 28, 2024

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quote

[...]

Please don't ask me to idml everything on the server.

[...]


By @Barry23053734dbr6

 

It can be easily automated.

Including saving with exactly the same name + PDF regeneration if needed.

 

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Community Expert ,
Mar 28, 2024 Mar 28, 2024

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I found other discussions about the same plug-ins:

 

https://community.adobe.com/t5/indesign-discussions/indesign-prompts-missing-plug-ins/m-p/10219420

https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/39354460-missing-plugin...

 

The offered solutions of course involve IDML conversion.

 

Your situation where the issue affects one Mac only, which also involves opening in multiple versions of InDesign sounds indeed confusing.  

 

Try to do clean InDesign reinstall on that Mac, then create a clean new user account and work from there. Will you still have this issue? If you do, then will it go away after IDML conversion?

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Community Expert ,
Mar 28, 2024 Mar 28, 2024

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@leo.r 

 

Yeah, the "only" solution is IDMLing - but I've found some info, that "SMD Channels Model.sdk.InDesignPlugin" might belong to "HP Indigo" or "Suitcase Fusion"...

 

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Community Expert ,
Mar 28, 2024 Mar 28, 2024

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Community Expert ,
Mar 28, 2024 Mar 28, 2024

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Same issue. The files are somehow dependent on those plugins. Sometimes that alert will pop up and the user can continue to open the file, but sometimes not.

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