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Indesign: Author name shown at the printer screen instead of the name of the person that prints.

New Here ,
Jun 20, 2023 Jun 20, 2023

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We have a strange issue since a couple of weeks:

 

Printing from Abode Indesign, the name of the author of the Indesign-document is shown at the printer screen, but it should show the name of the person that prints the document. (and that person is also logged in Adobe Indesign)

 

When printing from all other applicaties, the name of the person that prints the document is correctly shown with the printer job on the printer screen.

 

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Community Expert ,
Jun 20, 2023 Jun 20, 2023

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Give us more information about: Please tell us what operating system (exactly) you're running.Please tell us (exactly) what InDesign version you're using. What printer drive you're using? (I don't remember ever seing the name of the person that prints a document when printing.) Show us a screen capture of your print screen.

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Community Expert ,
Jun 20, 2023 Jun 20, 2023

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This would be entirely in the lap of the network print manager. I'd suggest some recent update or configuration change has it picking the wrong field from the job header. 


╟ Word & InDesign to Kindle & EPUB: a Guide to Pro Results (Amazon) ╢

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New Here ,
Jun 23, 2023 Jun 23, 2023

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InDesign version: 16.42 x64

OS: Windows 10 Enterprise LTSC (build: 17763.4252)

Print program: Prisma Sync: Canon ImagePress C910 series PS3 NL

 

The screenshot shows the print job at the printer, 'Naamloos-Kladblok' where a837509 is the user code of the person printing the document. When a colleague prints an Indesign document, the user code of the author of that document appears on the screen, instead of the user code of the colleague who prints the document.

InDesign print issue.jpg

 

 

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Community Expert ,
Jun 23, 2023 Jun 23, 2023

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Having worked with networked printing systems and drivers, I can't quite imagine why ID would send the author name, since it doesn't manage any header or field set with that information (as does, for example, PDF). It's a mystery as to how ID knows the author name to send as a print definition field at all, especially in place of a driver/network/printer-generated user ID.

 

That is, even the most sophisticated print drivers rarely reach into a document for print definition info, unless it's a format that has a header block, like PDF, many CAD programs, some database programs, etc.

 

Is the author name in the file name? Is that what's being sent, and perhaps truncated because of the name length?


╟ Word & InDesign to Kindle & EPUB: a Guide to Pro Results (Amazon) ╢

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New Here ,
Sep 05, 2023 Sep 05, 2023

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Issue is not solved therefore I tested three situations

However, I cannot find any connection between these three situations that could lead to a solution.

 

Situation 1:
Employee X prints a document from Indesign (made by another department) from her own workplace: The name of employee Y will appear on the printer with the print job.

 

Situation 2:
Employee X logs in to employee Y workplace, then prints a document from Indesign. The name of employee X is on the printer with the print order.

 

Situation 3:
Employee X prints from her actual workplace an Indesign document, that she has made herself. The name of employee X appears on the printer with the print job. 

 

The correct situation should be:

When employee X prints documents from Indesign, the name of employee X should on the printer with that print job, regardless of whether employee X created that document self or another employee.

 

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Community Expert ,
Sep 05, 2023 Sep 05, 2023

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First, I'd try the inverse of your second test — e.g. bring employee Y into X's workspace, have them sign in as Y and print a job from X, and one of Y's own and see if you get the inverse from X's workspace.

 

Since we're talking about account codes to the printer, which I doubt InDesign has any access to, I suspect that the printer management software is at the root of this little evil. Based on your testing, I sincerely doubt that InDesign is the culprit here. But anything is possible, I guess, so I'd suggest trying these steps to clear your InDesign installation from X's workspace:

 

  • First try clearing caches and preferences. You can read more about this through this link. The relevant information is roughly halfway down the help page. While this will throw away any custom preferences at X's workspace, it will bring you back to InDesign's baseline to test with the default install for the program.
  • The next step would be to completely erase the current installation of Adobe apps at X's workspace, and reinstall from scratch. You need to completely uninstall the program(s) using the Adobe Creative Cloud Cleaner tool, then reinstall the program(s). That's pretty invasive. But if you want to rule out a corrupted install, you could do it.

 

I understand your desire to sleuth this because it likely involves department billing and the intramural complications that results could spread like wildfire. But I'd look at my printer management software, and maybe consider a reset/reinstall there before I went to the steps above for resetting/reinstalling InDesign. Maybe your Canon vendor/rep can offer some insight.

 

Hope this helps, and good luck.

 

Randy

 

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Community Expert ,
Sep 05, 2023 Sep 05, 2023

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Concur (again). From significant experience with both ends, I can't see how ID is the culprit here except that the network software may need to be configured to read its job status (fields) correctly. Apps have much less to do with this kind of notification that the user and network OS.


╟ Word & InDesign to Kindle & EPUB: a Guide to Pro Results (Amazon) ╢

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