Indesign can not open

New Here ,
Mar 16, 2022 Mar 16, 2022

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I tried to open Indesign 2022 app (17.1 version) but it didnt respond me. I stucked at the start page of the application. I tried many solutions on the support page but they were not helpful in my situation. I am trying to solve this problem. Can you help me for this?

 

We tried these solutions

-I deleted the app and setup again.

-I loged out. And I loged in after that

- I deleted the folders under the AppData

-I tried to run the app in administrator mode

-We checked other indd files but  It still continued.

- We deleted old application of InDesign CS6 (8.0 version). And downloaded last version.

 

I have 

-16 GB RAM

-Intel XEON W-2133 3.60Ghz CPU

- NVIDIA Quadro P2000 Graphic card

 

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Bug , How to

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Adobe Community Professional ,
Mar 17, 2022 Mar 17, 2022

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Usually, when things are not working right you can reset your preferences


The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

 

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If that hasn't worked - then reinstalling rarely fixes the issue

You can use the Creative Cloud Cleaner Tool.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

This is usually better than just a basic reinstall.

 

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