InDesign can't be launched

[Adellia Pranindita]

Hi, my InDesign program can't be launched,  have anyone experienced this  problem? Photoshop & Illustrator work fine. I have tried to unninnstall &  install  it  but still the same. Help!!! Thank you.

It can be opened but only like this:

[vladan saveljic]

you could try to delete indesign preferences

- Windows: Start InDesign > immediately press Shift + Ctrl + Alt > Click Yes when asked if you want to delete preference files

- Mac OS: Start InDesign > immediately press Shift + Option + Command + Control > Click Yes when asked if you want to delete preference files

[Peter Spier]

You might also want to try resetting the workspace since you can see the menus

[Eugene Tyson]

Also can you check the InDesign Prefences - if you can access them - and turn off the GPU Performance.

[Mike Witherell]

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshoo...

[Anshul_Saini]

Hi there,

Sorry to hear about the trouble you are facing. I would like to know if the steps suggested above worked for you? If not, I would request you to share a few more details like:

• The exact version of macOS and InDesign
• When did this start happening?
• Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
• Does toggling the "Application Frame" from the Window menu help resolve the issue?
  
• Screenshot of "About This Mac." (both Overview and Displays tab)
• Are you using an external monitor(s)? If yes, with which port and cable combination it is connected.
• Are you using any external GPU?

Also, you may try the following step and let us know how it goes:

• Try running the app in Safe Mode  (Mac) & Root (Mac)?
• Close all Adobe applications and manually reset preferences by renaming the folders from the following locations:
  ~/Library/Caches
  ~/Library/Preferences
  Rename Adobe InDesign and com.adobe.InDesign to Adobe InDesign.old and com.adobe.InDesign.old and
  launch InDesign from the Creative Cloud app

• Rename the CEP folder to CEP.old from the following location:
  /Library/Application Support/Adobe
• If that doesn't help, rename the extensions folder to extensions.old in the following location:
  /Library/Application Support/Adobe
• If that doesn't help either, uninstall the application using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app.

We'll be looking forward to your response.

Thanks & Regards,

Anshul Saini