InDesign Cannot Publish Online with version 18.0

[Joseph26823041jdz1]

I have tried to publish my project online using a newly updated InDesign version 18.0 (x64) but I receive the following error:

Error #0: Publish Online is currently not available for your organisation.

I am using a personal subscription via Creative Cloud, not an organisation/enterprise account and I have always been able to do this in previous versions.

Does anyone know what I can do to publish my project?

[Eugene Tyson]

Hello

Please see online documentation for steps to resolve

https://helpx.adobe.com/ie/indesign/kb/upload-error-publishing-indesign-document.html

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Rollback to a previous InDeisgn version

https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Open%20the%20Cr....

[Joseph26823041jdz1]

Thank you for your reply. Unfortunately none of those steps resolved my issue.

I can't see the option to install a previous version (see attached image). I have 'Show Older Apps' enabled, but the option isn't there in the menu. Is there another way to rollback to a previous version?

[Eugene Tyson]

I posted it 20 minutes ago you replied 10 minutes ago.

You go through all those steps in 10 minutes???

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I suggest you reinstall everything using this tool 

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[Pedro Cheng]

We having the same issue, does anyone fixed this issue? Thank you very much!

[Eugene Tyson]

Have you tried the suggested fixes in this thread?

[Pedro Cheng]

Yes, we have done all the suggested fixes.

Now we have ID 2022 and 2023 on the same computer, ID 2022 working fine but 2023 got the #0 error.

[Eugene Tyson]

In 2022 - use File>Export and choose IDML.

Open the IDML in 2023.

Save as a new file. 

Try export again from 2023

[Pedro Cheng]

Thanks Eugene,

I just tried to create a file on ID2022, save as IDML, open in ID2023 -> publish online, the same error #0 pop up.

[Eugene Tyson]

@Vivek12 Can you please try to help this user - having issues with publishing online.

Thanks

[Vivek12]

@Pedro Cheng  Please confirm whether you are using a Shared Device License package for InDesign, and we will assist you accordingly.

[Pedro Cheng]

Hi Vivek,

Yes, this is installed by Shared Device package.

This computer is expected to have more than 1 person login and they will sign in to Creative cloud by their school account.

Thank you very much.

[Vivek12]

Hi Pedro,

This is a known issue with the Shared Device Licensing package & our product team is working towards a fix. They are able to fix it in the test environment at our end. However, it requires further testing on the external impacted machines. Please DM me any two suitable dates & time frames for a call along with the call back number & time zone. So that we can arrange a call back accordingly.

Regards,
Vivek