InDesign canvas goes white...

[Diana Ch]

Hi everyone! I'm having issues with my indesign. Everytime I want to draw an object, move an object create a new one... the canvas goes all white and I can't really see anything. 

I'm working on MacBook Air, Sonoma 14.7,   InDesign 2025 (20.0.1). I did read that there were similar issues but I thought they have been fixed?

TIA!

[leo.r]

Did you try to toggle GPU Performance in Preferences?

[Diana Ch]

It's greyed out for some reason

[leo.r]

Then GPU is not the culprit...

Do you experience the same problem in InDesign 2024 (you can install it from the Creative Cloud app if needed)?

[Diana Ch]

Which one is the 2024? I have revrted t the previous version and nothing changed. 

[leo.r]

2024 is 19.x (yes, CC app is confusing as it doesn't list the actual app names but only their versions).

P.S. You can add your voice to the request to list the full app names with their year here:

https://community.adobe.com/t5/creative-cloud-desktop-ideas/request-include-creative-cloud-year-in-a...

[Diana Ch]

Okey, so the latest 2024 version is working well. Super strange because the 2025 was working last week... and now I have incompatbale versions to deal with... 

[leo.r]

Ok I could now reproduce it too after updating to 20.0.1.

Definitely a new bug in this update.

You can roll back to 20.0 in the Creative Cloud app:

[Diana Ch]

My last reply disappeared. I have installed the latest 2024 version which is the 19.5.1 and the problem is gone. Now I have incompatible versions issue becasue all of my files from last weeks are in 2025 versions, when that version was working without issues... 

[leo.r]

P.S. Turning GPU on MacBook Pro M1 actually did solve the issue for me, which doesn't help you as you don't even have this option available.

[Diana Ch]

Would you happen to know why it's greyed out? 

[leo.r]

Would you happen to know why it's greyed out? 

By @Diana Ch

your monitor doesn't support it.

[Diana Ch]

Okey so already twice my reply disappears. I installed the latest 2024 version and the problem is sorted... but now I can't open any of my recent files because they were created in 2025 version and are incompatible with 2024 version 🙄🙄🙄😢😢😢

[leo.r]

but now I can't open any of my recent files because they were created in 2025 version and are incompatible with 2024 version 🙄🙄🙄😢😢😢

By @Diana Ch

First, when you open your InDesign 2025 files in InDesign 2024, it should offer you an option to convert them to the older version. You don't get this dialog?

In any case, you can also open them in 2025 then export as IDML, then open IDML in 2024. If you need to re-install InDesign 2025 from Creative Cloud, make sure to uncheck the option to remove older versions.

[leo.r]

Ok I could now reproduce it too after updating to 20.0.1.

Definitely a new bug in this update.

You can roll back to 20.0 in the Creative Cloud app.

By @leo.r

As further tests revealed, reverting to 20.0 doesn't make this bug go away, even though it appears to be only introduced in 20.0.1.

[Diana Ch]

[Abhishek Rao]

Hi everyone, 

Thanks for reporting this issue! We have recognized the problem, and a bug has been logged to investigate and resolve it.

Could you please install InDesign 19.5.1 and test if the issue persists? So far, we’ve observed that this issue doesn’t occur in 19.5.1 and only begins with version 20.0 onwards.

To stay updated on this issue and help prioritize its resolution, please visit and upvote this UserVoice link: InDesign UserVoice.

Your feedback is greatly appreciated, and we’re working diligently to resolve this!

Best, 
Abhishek Rao

[Diana Ch]

Thanks! Will you let us know when this is fixed? 

[Abhishek Rao]

Hi @Diana Ch,

Thanks for following up!

As of now, the product team suspects that the issue might be related to the latest macOS update. To help us investigate further, could you please share the following macOS details:

1. macOS version (e.g., macOS Sequoia 14.0).

2. Any recent updates or changes made to your operating system.

This information will help the team pinpoint the root cause more effectively. In the meantime, I’ll continue to keep you posted on any updates or fixes.

Looking forward to your response!

Best,
Abhishek Rao

[Diana Ch]

Hi @Abhishek Rao ,

I haven't made any changed to my machine. It is new, I have it since end of october and it is a MacBook Air, M3 and is running a Sonoma 14.7

Hope this helps and let me know when there is any update!

Thanks!

[Abhishek Rao]

Hi @Diana Ch,

Thank you for sharing the details! I have conveyed this information to the product team, and they’re continuing to investigate the issue.

I’ll make sure to keep you posted as soon as I receive any updates or fixes from the team. Your patience and cooperation are truly appreciated.

Feel free to reach out if you experience any further issues or have additional details to share.

Best,
Abhishek Rao

[happy_socialite0D45]

Hello everyone!

I'm experiencing an issue in InDesign 2025 that doesn't occur in the 2024 version.

When I pick up or drag/select/create (with the mouse/pen) a text element, image, or graphic - any kind of

element - the workspace turns the color of the general background (in this case, dark grey) or white like in the video below, and I can’t see where I’m dragging the element. If I move it using the keyboard arrows, it’s fine, but whenever I use the pen, the issue occurs.

Has anyone experienced this problem? Do you know how to fix it?

Thank you in advance.

[Abhishek Rao]

Hi @happy_socialite0D45,  

Thank you for sharing the details! Could you let me know the operating system you're using? Also, is this issue specific to a particular file, or does it happen with all files in InDesign 2025?  

Looking forward to your response!  

Best,
Abhishek Rao  

[happy_socialite0D45]

Hi!

My operating system is MAC OS Sonoma 14.6.1.

The problem occurs with any file I use.

Thank you for your time.

[raf_8719]

I have the exact same problem, running Sonoma 14.7.1