Any reason why this user should HAVE to follow these steps, when they are trying to do their work? The disruption can easily kill off an hour. Also don't type 'sorry' and 'regards' if you don't mean it... do you know how facile that comes across as?
Software systems like anyother system can malfunction due to n number of moving parts, and resolution for malfunctions sometimes do require some extra steps. If we go by your argument then rebooting, booting in safe mode should be banned for troubleshooting. We should acknowledge the fact that sometimes things may be acting wonky due to factors that can't be handled proactively and hence some steps need to be done explicitly, and at the end of the day an Adobe employee is trying to help so I don't think it comes across as facile.