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InDesign CC Keyboard Delay?

Engaged ,
Aug 14, 2017 Aug 14, 2017

Is anyone else experiencing a keyboard delay with InDesign CC 2017.1, Build 12.1.0.56? For some reason, I'm having a real problem with this. I know  it's not my keyboard or OS because I'm not having a problem with any of my other apps. I've tried resetting InDesign's preferences and restarting my Mac, but that didn't help.

Any advice is greatly appreciated.

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Adobe Employee ,
Aug 14, 2017 Aug 14, 2017
LATEST

Hi kcrossley,

As per your query InDesign is causing a delay while typing.

If yes we would need to some more details like

  • Please check if this is happening with one particular file or multiple files?
  • If it is with one file , would you mind sharing your file?
  • If it is happening with multiple files, please share where the files are saved , local drive or some network drive?
  • If it is on network drive please check how it performs from desktop?
  • If it is still the same (All files are slow from desktop as well) , please follow below mentioned steps

Please try removing preferences manually from Users/[user]/Library/Caches/ and Users/[user]/Library/Preferences

  • Close InDesign and other Adobe applications
  • Delete Adobe InDesign and com.adobe.com from above mentioned locations.

Boot system to safe boot with same account and check how it works, if it works fine close all third party running services. For details click here Use safe mode to isolate issues with your Mac - Apple Support

Log in to root account  For details check here How to enable the root user on your Mac - Apple SupportCheck how application works there, If it works fine

  • Go to Location ~/Library/Preferences
  • Right click preferences folder and click get info
  • Click the lock icon to unlock it, then enter an administrator name and password.
  • Change permissions to read and write.
  • Click the Action pop-up menu , then choose “Apply to enclosed items.”
  • If you do not see your account there click on plus symbol on bottom left corner and add account and follow same steps

Follow same steps for

~/Library/Caches

~/Library/Application support

/Library/Preferences

/Library/Caches

/Library/Application support

Note: If you are on office system ,these (/Library/Application support and/Library/Preferences) folders may or may not allow you to add user , that is completely fine.

Please do share your findings , we are waiting for your response.

Regards

Srishti

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