Indesign chrashes

New Here ,
Jan 18, 2022 Jan 18, 2022

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Yesterday my indesign started to chrash when opening a big file 127 mb, tried everything reinstalled emptied cach moved files to another disk changing preview mode

feels like a memory problem, but it also chrashes just by opening the program.

anyone? just a bug or what, havnt got any other issues on my coomputer, (imac)

How do i Get in touch with adobe support?

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Adobe Community Professional ,
Jan 19, 2022 Jan 19, 2022

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Which version of InDesign and OS?
How much RAM and spare hard disk capacity do you have?

Is it just this one document that causes InDesign to crash or any document?

Have you tried resetting the InDesign preferences?

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New Here ,
Jan 19, 2022 Jan 19, 2022

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Last ios last indesign 16 ram 2 tb spares

tried everything

 

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Adobe Community Professional ,
Jan 19, 2022 Jan 19, 2022

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Can you reply to the last two questions please.

(iOS applies to mobile devices)

I suggest you Save the document as an IDML, rename it and open it up again in InDesign.

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New Here ,
Jan 20, 2022 Jan 20, 2022

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ment OS will try that than

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Adobe Employee ,
Feb 01, 2022 Feb 01, 2022

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Hi there,

 

We are sorry to hear about your experience. I hope the issue is resolved by now. If not, please update to InDesign v17.1 released globally today and let us know how it goes.
If you don't see the v17.1 update, please try the steps suggested in this help article (https://helpx.adobe.com/in/creative-cloud/kb/creative-cloud-application-recognizing-available.html).

 

Regards,

Anshul Saini

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