InDesign Closes on Launch Despite Multiple Restoration Attempts

[popzrc]

Anytime I try to open indesign, it gets to the loading screen then immediately closes. I have tried restarting my laptop, resetting my entire laptop, uninstalling indesign, removing preferences, using creative cloud cleaner tool, and more. When I open the app after uninstalling or removing preferences it works and opens and I can use it, however the next time I try to use it, it doesn't work again. When I can use it, everything seems to work well, it's only when trying to open it again that it fails. I also have indesign downloaded on my home computer (on the same account) and it works absolutely fine on there.

<Title renamed by MOD>

[Robert at ID-Tasker]

Then it looks like there is something wrong with your laptop ?

What Brand / Model ?

What platform ? If it's Windows - I would suspect problem with Hibernation / Sleep settings - not sure if it's a problem on a Mac.

Or maybe you don't have enough privileges - not Admin account - but again, it's for Windows - no idea about Mac.

If it's Windows - what version?

And what version of InDesign?

[popzrc]

It's the MacBook Air M2 2022.

It's an account connected to my uni email as it was bought through the uni with a student discount.

I have had InDesign installed since February and it has been working fine all up until today when it just randomly stopped working.

I also have the most recent update of InDesign

[jmlevy]

I also have the most recent update of InDesign

Latest is 18.5 which has been released a few days ago. Is it this version?

[popzrc]

My laptop was previously (a few hours ago) saying there were no updates available (system or InDesign) but since then it has loaded new system updates (which I have just now installed), and now new InDesign updates (I previously had 18.4 but had no pending updates), which I am downloading now so I will update if that works. Thank you 🙂

[popzrc]

Update: It seems to be working now! Hopefully this was all it took. I feel a bit silly for clearing and restarting my whole laptop now, but for some reason updates weren't showing! 

[mattj94284515]

Hi, I've just tried dropping down to 18.4 and i'm still experiencing the same issue. Does anyone know how to actually get in touch with Adobe? I've used InDesign for years and have never experienced this problem. All other Apps seem to be unaffected.

[jmlevy]

Did you try this way? Quit InDesign and relaunch it while holding down the Shift, Ctrl, Alt and Cmd keys until you see a warning message asking for confirmation.

[popzrc]

Yep. That will work for one time, then the next time I try to open it (without that command), it won’t work again.

[Robert at ID-Tasker]

Do you have Administrator privileges on your account - or write rights to InDesign's "profile" - you use to login to your laptop?

[popzrc]

I'm not quite sure but I don't think so as it the account is connected to my university account.

[si-boneGFX]

Hello. I am running ID in a 2020 iMac Intel AND and a 2022 M1 Mac; both running Ventura 13.5 and plenty of RAM. This "launch and crash" problem only occurs with ID running on the Intel Mac: Immediately after I updated to ID 18.5 (08/02/23) the app ceases to work. It crashes 100% of the time even after a clean reinstallation... Correction: After reinstallation, the app will run ONCE but not after a quit and re-launch. I've uninstalled and reinstalled twice but the behavior is the same. At this point, ID is effectively disabled on my Intel Mac. Following the top lines of the crash thread:

-------------------------------------

Translated Report (Full Report Below)

-------------------------------------

Process:               Adobe InDesign 2023 [87730]

Path:                  /Applications/Adobe InDesign 2023/Adobe InDesign 2023.app/Contents/MacOS/Adobe InDesign 2023

Identifier:            com.adobe.InDesign

Version:               18.5.0.57 (18500)

Code Type:             X86-64 (Native)

Parent Process:        launchd [1]

User ID:               503

Date/Time:             2023-08-04 13:16:05.2890 -0700

OS Version:            macOS 13.5 (22G74)

Report Version:        12

Bridge OS Version:     7.6 (20P6072)

Anonymous UUID:        9AD92904-61F3-EF0D-F2F2-D7453D683E29

Sleep/Wake UUID:       0BE4BE07-F886-4C7B-97D4-1C803D3193E1

Time Awake Since Boot: 4700 seconds

Time Since Wake:       1033 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

Exception Codes:       0x0000000000000001, 0x0000000000000000

Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11

Terminating Process:   exc handler [87730]

VM Region Info: 0 is not in any region.  Bytes before following region: 4302569472

      REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL

      UNUSED SPACE AT START

--->  

      __TEXT                      100740000-100748000    [   32K] r-x/r-x SM=COW  ...InDesign 2023

Thread 0 Crashed::  Dispatch queue: com.apple.main-thread

0   libsystem_platform.dylib          0x7ff819b99f12 _platform_strlen + 18

1   PlugPlugOwl                         0x102a33575 0x102922000 + 1119605

2   PlugPlugOwl                         0x102a58ad9 0x102922000 + 1272537

3   PlugPlugOwl                         0x102a4382d 0x102922000 + 1185837

4   PlugPlugOwl                         0x102a439b7 0x102922000 + 1186231

5   PlugPlugOwl                         0x102a43aa2 0x102922000 + 1186466

6   PlugPlugOwl                         0x102a4eef8 0x102922000 + 1232632

7   PlugPlugOwl                         0x102a4f8c9 0x102922000 + 1235145

8   PlugPlugOwl                         0x102a2cec5 0x102922000 + 1093317

9   PlugPlugOwl                         0x102a0094e 0x102922000 + 911694

10  PlugPlugOwl                         0x1029d9a6c 0x102922000 + 752236

11  PlugPlugOwl                         0x1029d1586 0x102922000 + 718214

12  PlugPlugOwl                         0x102963caf 0x102922000 + 269487

13  PlugPlugOwl                         0x10293598f PlugPlugLoadExtensionEx + 243

14  CSXS                                 0x118307fef 0x11829a000 + 450543

15  CSXS                                 0x118349b90 0x11829a000 + 719760

16  CSXS                                 0x1183a7128 0x11829a000 + 1102120

17  CSXS                                 0x1183065df 0x11829a000 + 443871

18  AppFramework                         0x11cd6e0ef 0x11cc02000 + 1491183

19  Adobe InDesign 2023                 0x10074272e main + 1102

20  dyld                              0x7ff81981541f start + 1903

[Mike Witherell]

More strategies and things to try:

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshoo...

[si-boneGFX]

Look here for some good answers and solutuions: https://community.adobe.com/t5/indesign-discussions/indesign-18-5-keeps-crashing-on-launch/td-p/1397...

[mattj94284515]

Hi, I don't suppose anyone has a definitive answer to this problem yet? I'm still having to unistall and Install every single day! Come on Adobe, this has to be fixed.

[Robert at ID-Tasker]

Are you on Mac on Windows? 

If Mac - for most users the solution is to update OS. 

[mattj94284515]

Hi Robert, I wasn't aware I needed an update, as I'm sure I have it set to automatic updates. It turns out I do, and so I'll definitatley give this a try now. Thank you.

[mattj94284515]

Mac BTW

[joet52934919]

still same here, need to install(mbp) everytime i open, my imac got no problem

[leo.r]

still same here, need to install(mbp) everytime i open, my imac got no problem

By @joet52934919

What's your macOS version?

[Abhishek Rao]

Hi @si-boneGFX,

I'm really sorry to hear about the issues you're facing with InDesign on your Intel Mac-it sounds incredibly frustrating. Thank you for providing the details; they’re really helpful.

To assist you further, could you please try the following steps:
1. Submit a Crash Report: If you haven't done so already, please submit a crash report as outlined in this (https://adobe.ly/3AZY0TO). Use the same email address that you're using in this community so we can easily locate the report.

2. Safe Mode & Root Account: Try running InDesign in Safe Mode or using a Root account on your Mac to see if the issue persists.

3. Manually Reset Preferences:
   - Close all Adobe applications.
   - Navigate to `~/Library/Caches` and `~/Library/Preferences`.
   - Rename the folders "Adobe InDesign and "com.adobe.InDesign" to "Adobe InDesign.old" and "com.adobe.InDesign.old".
   - Then, launch InDesign from the Creative Cloud ap"p.

4. Rename the CEP and UXP Folders:
   - Navigate to '/Library/Application Support/Adobe' and rename the "CEP" folder to "CEP.old".
   - If the problem continues, also rename the "UXP" folder to "UXP.old" in the same location.

Reference: Fix crash issues when launching InDesign (https://adobe.ly/3TlvXV6)
Please let us know how it goes, or if you need any more assistance. We're here to help get you back up and running!

Thank you, 
Abhishek Rao