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InDesign constantly crashing at launch

Community Beginner ,
Aug 18, 2023 Aug 18, 2023

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Hello everyone

I'm using a 2020 27-inch iMac with Mac OS Ventura 13.0.

For some unkown reason now every single time I launch InDesign 2023 it crashes before it even loads, within a second of double clicking. If I uninstall and reinstall it opens fine but then when I shut down my machine at the end of the day it happens all over again the next day.

I have removed all preferences and cleared the caches - still no joy.

I've checked all fonts for clashes - still no joy.

All other Adobe Suite pieces of software are OK - just happening on InDesign.

Anyone else had this issue?

Any guidance and help gretly recieved as its a bit tedious doing the uninstall/ reinstall bit.

Thanks in advance

Lisa

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Community Expert ,
Aug 18, 2023 Aug 18, 2023

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Community Expert ,
Aug 18, 2023 Aug 18, 2023

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How much RAM and spare hard disk capacity do you have?

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Community Beginner ,
Aug 19, 2023 Aug 19, 2023

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Hi Derek

Thanks for responding.

I have 128MB of Ram and 2.71 TB of capcity so lots of room.

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Explorer ,
Aug 18, 2023 Aug 18, 2023

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I had this issue this week, but after trying everything Adobe suggested (over 2 days), it wasn't until I updated my graphics card software that suddenly -- it works! Might be worth a try. This issue never affected any other Adobe program I use. Weird.

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Community Expert ,
Aug 18, 2023 Aug 18, 2023

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Yeah, I thought that might be the issue, but the OP says he's an expert and had checked the components.

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Community Beginner ,
Aug 19, 2023 Aug 19, 2023

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Thanks Kitty - will give it a go 😊

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Community Expert ,
Aug 19, 2023 Aug 19, 2023

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quote

Thanks Kitty - will give it a go 😊


By @zerofiveltd

 

just wonder if you updated to macOS 13.5 as suggested above?

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Community Beginner ,
Aug 20, 2023 Aug 20, 2023

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No not yet Derek

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