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Indesign crashes after trying to link text frames

Community Beginner ,
Jun 22, 2024 Jun 22, 2024

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Hello,

 

again my InDesign (version 2024 of Creative Cloud) makes problems with a rather easy feature: I added new pages to a larger document (52 MB indd-file) before existing text frames ... while I'm trying to link the text frame of the new page to the (older) following page InDesign crashes.

 

I don't believe it's due to my hardware (iMac 2024 with M3 chip and 16 GB RAM), so perhaps someone may help how to solve this problem - which frankly spoken I cannot understand for a Desktop Publishing Program which should handle very large documents.

 

Thank you

Markus Stein

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Community Beginner ,
Jun 22, 2024 Jun 22, 2024

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The often used way by storing an IDML file and saving that as an INDD file also doesn't work - InDesign crashes

 

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Community Expert ,
Jun 22, 2024 Jun 22, 2024

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The problem might be related to font(s) used in the document. Can you check how many copies of the same font(s) you've installed - and if another copy is present in the Fonts folder, next to the INDD file.

 

And what is the exact version of the OS and InDesign? 

 

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Adobe Employee ,
Jun 24, 2024 Jun 24, 2024

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Hi @Markus37684163kx4l,

Sorry to hear that you're experiencing crash using text frames. In addition to what our expert has asked, could you please confirm if you've submitted the crash report and added your email address so we can fetch the crash reports for investigation. 

Is it possible for you to share the packaged InDesign file with me over a private message so we can check at our end? Please also confirm if the issue is happening on InDesign 19.4 version only or it's happening on 19.3 version as well. 

 

We will try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Jun 24, 2024 Jun 24, 2024

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Dear Harshika,

I just sent the crash test to Adobe with my email address and asked to forward it to you.

Perhaps you'll find a solution, if not I may upload the InDesign file on my OneDrive for further investigation.

As I wrote to Robert, the InDesign version is 19.4

Thank you all ... greetings from Berlin

Markus Stein

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Adobe Employee ,
Jun 24, 2024 Jun 24, 2024

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Thank you for sharing the crash report. Let me investigate the logs. Meanwhile, please share your packaged InDesign file with me so we can check the file as well. 

Also, is it happening with this specific file or all files? Are you experiencing the similar issue in 19.3 version as well?

 

Thanks,

Harshika

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Community Beginner ,
Jun 24, 2024 Jun 24, 2024

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Dear Robert,

 

indeed there had been a font with similar name - I deleted the older one - but no change with the crashes.

 

My InDesign version is 19.4 and Mac OS is Sonoma 14.5.

 

Greetings and thank you

Markus Stein

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Community Expert ,
Jun 24, 2024 Jun 24, 2024

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@Markus37684163kx4l

 

What font exactly? 

 

What if you replace some / all fonts into Myriad Pro / Minion Pro?

 

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