InDesign will not open.
Each time upon launch "Sorry, an error occurred screen" pops up.
- Started after update to Win 11 and v.17 of ID
- Happens upon launch of app itself as well as trying to open a INDD file
- Reinstalled InDesign, problem still occures
- All other Creative Cloud applications work normally (win 11, all updated to latest release).
Win 11 Pro v21H2
Intel(R) Core(TM) i7-9750H
32 GB RAM
NVIDIA QUADRO RTX 3000
Any suggestions, posible fixes or encountered simillar problems?
Thanks in advance.
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Just to follow up:
I have also installed the last version besides v.17 (v16.4) and the same problems occur.
InDesign will crash upon launch every time.
The only thing that has changed on this system is an update to Win11 to which I am connecting the problem right now,
although do not have 100% certainty of the cause.
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Sorry about the crashing! I know that's really frustrating. I would request you to submit the crash report by following the steps suggested here (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html).
While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.
Also, do you have any Anti-Virus installed on your machine? If yes, does adding InDesign as an exception in the Anti-Virus app settings help resolve the issue?
Additionally, you may try the following steps and let us know if it helps:
We are here to help. We just need more information.
Thanks & Regards,
What exactly is incompatible. I'm running ID 2022 here on desktop and laptop with Windows 11 with no issues.
Are you using Windows Defencer?
Thanks for trying the steps @Aja Afro. I will request you to update InDesign to v17.0.1, released recently. Let me know if it helps resolve the issue.
I'll be looking forward to your response.
This is an older topic. My problem got "solved" after I re-installed, not only ID but the whole Creative Cloud App with all the applications. To this day, don't know what the cause was. Yes, I had Windows Defender on (default Windows settings) although Win Defender is on now while all is working so I don't think there's a connection there.
Good to hear! As noted before and in many threads, many of us have updated to Win11 without a hitch, so there is nothing inherent about the version that is incompatible with CC.
My guess would be that a common file was outdated or corrupted, perhaps during the Win11 update, and a bare-metal CC reinstall fixed it. Which doesn't reduce any of the irritation at not having things work right, right from the start.