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InDesign crashes every time, immediately upon launch since, v.17 on Win11

New Here ,
Nov 09, 2021 Nov 09, 2021

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Hi All!
InDesign will not open. 
Each time upon launch "Sorry, an error occurred screen" pops up. 

- Started after update to Win 11 and v.17 of ID
- Happens upon launch of app itself as well as trying to open a INDD file
- Reinstalled InDesign, problem still occures
- All other Creative Cloud applications work normally (win 11, all updated to latest release).

Crash report:
https://justpaste.it/6z2ez

System:
Win 11 Pro v21H2
Intel(R) Core(TM) i7-9750H
32 GB RAM
NVIDIA QUADRO RTX 3000

Any suggestions, posible fixes or encountered simillar problems?
Thanks in advance.

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New Here ,
Nov 09, 2021 Nov 09, 2021

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Just to follow up:
I have also installed the last version besides v.17 (v16.4) and the same problems occur. 
InDesign will crash upon launch every time. 

The only thing that has changed on this system is an update to Win11 to which I am connecting the problem right now, 
although do not have 100% certainty of the cause. 

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Adobe Employee ,
Nov 09, 2021 Nov 09, 2021

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Hi there,

 

Sorry about the crashing! I know that's really frustrating. I would request you to submit the crash report by following the steps suggested here (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html).
While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.

 

Also, do you have any Anti-Virus installed on your machine? If yes, does adding InDesign as an exception in the Anti-Virus app settings help resolve the issue?

 

Additionally, you may try the following steps and let us know if it helps:

  • Try running the app in Safe Mode & Hidden Admin Account?
  • Manually reset preferences by renaming the folders from the following locations:
    - C:\Users\<your username>\AppData\Roaming\Adobe
    - C:\Users\<your username>\AppData\Local\Adobe
    Rename InDesign folders to InDesign.old Launch InDesign from the Creative Cloud Desktop app.
    Disclaimer: Please note that resetting preferences will remove all the custom settings, and InDesign will launch with default settings. This way, all your old settings will be saved in .old folders, and InDesign will recreate new folders with default settings.
  • Rename the CEP folder to CEP.old from the following location:
    C:\Program Files (x86)\Common Files\Adobe
  • If that doesn't help, rename the extensions folder to UXP.old in the following location:
    C:\Program Files\Common Files\Adobe\
    C:\Program Files (x86)\Common Files\
  • If that doesn't help either, uninstall the application using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app.

 

We are here to help. We just need more information.

 

Thanks & Regards,

Anshul Saini

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New Here ,
Nov 15, 2021 Nov 15, 2021

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These solutions provided by @Anshul_Saini  did not work. This is very fustrating. What should Windows 11 users do if the updates arent compatiable?

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Adobe Community Professional ,
Nov 15, 2021 Nov 15, 2021

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What exactly is incompatible. I'm running ID 2022 here on desktop and laptop with Windows 11 with no issues.

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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Thanks for trying the steps @Aja Afro. I will request you to update InDesign to v17.0.1, released recently. Let me know if it helps resolve the issue.

 

I'll be looking forward to your response.

 

Regards,

Anshul Saini 

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