Since updating to the latest version a couple of weeks ago (not sure what version that was, perhaps 16.0.2), InDesign has crashed constantly. Yesterday and all day today I haven't even been able to open a single document – no matter which one I try. Immediately after launching, the dreaded beachball shows up and sometimes the entire computer freezes. I use a MacBook Pro with Catalina, version 10.15.7.
I've lost count on how many times I've restarted the computer, uninstalled and reinstalled different versions of InDesign to see if that might make a difference. But nope, none of the available versions in CC work. Extremely frustrating, with several deadlines ahead. I've searched through loads of forum thread online but haven't found a solution to my problem. What could be at fault?
I ended up contacting your support team for help IRL, and got excellent service. It took him over an hour to find the problem, but in the end I think he managed to resolve the issue by installing some sort of Adobe clean up application. After everything was "cleaned" it hasn't given me any more headache (so far).