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InDesign crashes in Big Sur on Mac Pro because of graphic card

Community Beginner ,
May 24, 2021 May 24, 2021

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InDesign 16.2.1 crashes by opening on a new Mac Pro, AMD Radeon Pro Vega II Duo. OS Big Sur  installation from scratch. InDesign doesn't support the graphic card??  Photoshop latest version also doesn't support the graphic card. Here at least I have the possibility to switch to processor

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Bug, Performance

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correct answers 2 Correct answers

Adobe Community Professional , May 25, 2021 May 25, 2021
Are you speaking about an M1 MacBook Pro? If so, there is a beta version of InDesign so far. The regular version is incompatible.

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Adobe Employee , Jun 04, 2021 Jun 04, 2021
Hi there, Apologies for the delayed response. We're sorry to hear about your experience. We thank you for sharing the system information. Does it crash while launching or when you try to open/edit a document? I'd recommend you to try the steps suggested on this community post(https://community.adobe.com/t5/indesign/advanced-troubleshooting-for-launch-issues/td-p/11394034?page=1) & let us know if it helps to improve the performance and stability. Regards, Ashutosh

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Adobe Community Professional ,
May 25, 2021 May 25, 2021

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Are you speaking about an M1 MacBook Pro? If so, there is a beta version of InDesign so far. The regular version is incompatible.

Mike Witherell

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Community Beginner ,
May 25, 2021 May 25, 2021

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Mac Pro (2019)

2.5 GHz 28-Core Intel Xeon W

384 GB 2933 MHz DDR4

2x AMD Radeon Pro Vega II Duo 32 GB

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Adobe Employee ,
Jun 04, 2021 Jun 04, 2021

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Hi there,

 

Apologies for the delayed response. We're sorry to hear about your experience. We thank you for sharing the system information. Does it crash while launching or when you try to open/edit a document?
I'd recommend you to try the steps suggested on this community post(https://community.adobe.com/t5/indesign/advanced-troubleshooting-for-launch-issues/td-p/11394034?pag...) & let us know if it helps to improve the performance and stability.

Regards,

Ashutosh

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