• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

InDesign crashes on launch (crash report pasted in)

New Here ,
Apr 25, 2024 Apr 25, 2024

Copy link to clipboard

Copied

In Design crashes and won't open with this error message? I tried to export my document and it closed, but I can't reopen it with this error message. What can I do?

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="15.0.0.202312110417_0fbc1c1" clientVersion="15.0.0.202312110417_0fbc1c1" applicationName="InDesign" applicationVersion="19.2.0" build="19.2.0.46" source="Windows-Client" crashType="n/a">
<time year="2024" month="4" day="25" hour="12" minute="34" second="44" timeoffset="60" timezone="Paris, Madrid (heure d’été)"/>

 

<SNIPPED BY MODERATOR>

TOPICS
Performance

Views

162

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 25, 2024 Apr 25, 2024

Copy link to clipboard

Copied

Moved from Premiere Pro forum to Indesign forum.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 25, 2024 Apr 25, 2024

Copy link to clipboard

Copied

Please do not post crash reports here. Post them on pastebin.com and provide a link.

 

You are two updates behind for InDesign which is now at version 19.4.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 25, 2024 Apr 25, 2024

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 25, 2024 Apr 25, 2024

Copy link to clipboard

Copied

Hi @Mathias369809397xt1,

We are sorry to hear you're unable to launch InDesign. As our expert pointed out, update InDesign to the current version (19.4) from the Creative Cloud Desktop.

Let us know if you're still experiencing the issue with the current version, and also share the details of your operating system.

 

We will try our best to help.

 

Thanks,

Harshika

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 25, 2024 Apr 25, 2024

Copy link to clipboard

Copied

Rebonjour, I updated the version but it didn't change anything to the problem

I have a Windows 11 with 11th Gen Intel(R) Core(TM) i5-11400H @ 2.70GHz 2.69 GHz and 16, GO ram.

It always puts this message:

 

<Snipped by moderator>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 25, 2024 Apr 25, 2024

Copy link to clipboard

Copied

Please...stop posting crash reports here. They jam up the page and make it harder to help you. Post them on pastebin.com and give us a link.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 25, 2024 Apr 25, 2024

Copy link to clipboard

Copied

Okay, here's the link to the incident report : https://pastebin.com/zCHmtB7b 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 25, 2024 Apr 25, 2024

Copy link to clipboard

Copied

LATEST

Hey, thanks, I tried everything that was marked but it didn't solve my problem.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines