InDesign crashes on launch, stalled at "Calling Late Initializers"

[Todd Mason]

My enterprise InDesign app will not launch on my new computer. It is downloaded, and from the CC control panel it says Open. When I open, it goes launch  until it reaches "Calling Late Initializers" and then up pops a crash report window saying "AdobeInDesign(64bit)" has crashed.

I have uninstalled and reinstalled both ID and Creative Cloud. I have checked the sync settings and there is nothing to sync (this is a new app for me.) I have rebooted the PC several times. Nothing works.

[kglad]

reset your preferences -   https://forums.adobe.com/thread/526990

[Todd Mason]

Followed directions, found the preferences folders, and deleted them. Tried to launch and still no luck. It's crashing at "Calling Late Initializers." This is happening on other new Windows 10 laptops in the company.

[kglad]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

[Davis269309485dzr]

Did you ever resolve this? I'm having the same issue and it's actually driving me insane

[Anubhav M]

Hello @Davis269309485dzr,

I'm sorry to hear about your experience. Would you mind sharing more details, like the version of the OS/InDesign installed and a screenshot of when InDesign fails to load, so I can better assist you?

Also, kindly try the suggestions shared in this help article (https://adobe.ly/4nmCwEn) and share your observations.

Looking forward to hearing from you.

Anubhav

[Davis269309485dzr]

Nope. Got on a call with Adobe's senior support team (after an unsuccessful
support call) and they had nothing. I'm cooked

[Anubhav M]

Hello @Davis269309485dzr,

Sorry to hear that. Could you share the CASE ID for the interaction you had with our support team, so I can check it on my end?

Looking forward to hearing from you.

Anubhav