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InDesign crashes on launch without any error message on M1 MacBook Pro

New Here ,
Feb 14, 2023 Feb 14, 2023

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I'm using version 18.1 on the 2020 MacBook Pro M1 with macOS Ventura 13.1.

 

The app crashes after a second or two after the welcome screen appears.

Tried everything on this page: https://helpx.adobe.com/indesign/kb/crash-on-launch.html, with no result.

I've also tried advanced troubleshooting following this page: https://community.adobe.com/t5/indesign-discussions/advanced-troubleshooting-for-launch-issues/m-p/1... again with no result.

 

On the Root account, I received the attached error message.

 

Any suggestions?

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Bug , Performance

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Community Expert ,
Feb 14, 2023 Feb 14, 2023

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That's not crashing, it's hanging. How much RAM do you have? Do you have any third-party plugins? Is anything running in the background?

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New Here ,
Feb 14, 2023 Feb 14, 2023

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Yeah, hanging. Sorry for the mix-up.

I have 16GB of RAM. No third-party plugins. Nothing is running in the background except for the Mail and the Creative Cloud app.

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New Here ,
Feb 15, 2023 Feb 15, 2023

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More attempts:

Updated to macOS 13.2.1

I've tried installing and launching earlier versions (18.0 and 17.4.1).

Used the Creative Cloud Cleaner tool to remove all components and re-install CC and apps.

De-activated all fonts. No plug-ins are installed.

Tried the suggestions on this page: https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshoo...

 

Same thing is happening every time. Right now the OS is version 13.2.1 and the InDesign version is 18.1. The program hangs after 10-45 seconds. Some versions also crash on launch and generate reports.

 

 

 

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Engaged ,
Feb 16, 2023 Feb 16, 2023

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try to create a clean user account in System Settings > Users & Groups > Add Account, then switch to the new account and try InDesign there. will it make a difference?

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Community Expert ,
Feb 16, 2023 Feb 16, 2023

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Well, you certainly covered all of my next steps so I'd give Leo's suggestion a try and set up a new user account to see if that helps.

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