inDesign crashes on M1 macbook

Community Beginner ,
Jan 13, 2022 Jan 13, 2022

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inDesign v17.01 crashes frequently. There is nothing consistent about when it happens. It is typically during very simple task such as changing a objects color, editing text or copy/paste. It even crashes while sitting idle in the background during times I'm working in a different program. Rebooting my macbook does not help – it has even crashed minutes after rebooting when it is the only program running. The beach ball appears often (even for simple task) and usually leads to a crash but not always.

 

It never produces a crash report even though I have checked the crash report app and confirmed reporting is turned on. I've viewed apple's console and it references "crashreporter" but no report was displayed.

 

This is a brand new 16 inch M1 with a clean install of all programs (I did not use migration assistant). I've tried changing the GPU setting as suggested elsewhere but it makes no difference. I'd appreciate any suggestions you may have.

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Adobe Community Professional ,
Jan 14, 2022 Jan 14, 2022

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Hi

 

Sounds like a serious issue - and very frustrating.

I understand it's a fresh install and a new computer. However, even on new systems a fresh install might not take properly. Especially if other software/hardware is perhaps being installed or updated in the background - and/or new peripherals are being added or removed. 

 

Things can of course go wrong or get muddled.

 

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From my own collection of fixes that I'm accumulating

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If a document is not behaving well then try 

File>Export 

Choose IDML

Open the IDML in InDesign
Save the file as a new InDesign file with a new name
See if the issue persists.

 

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Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Try turning off the GPU Performance in the InDesign settings.

 

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Trending issues

  • Issue:- Page display looks glitchy when scrolling in InDesign.
  • Action:- Bug has been logged with our engineering team.
  • Workaround Solution:- Under InDesign preferences, change the UI scaling from large to small.

 

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I do apologise if these actions are already tried - or if you have not had success with them. 

But if you can let us know if these actions are successful or not - that would be great. 

 

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Another thing you might try to eliminate something would be to create a new User on your Mac.

See if the issue is also with a New User account.

This could help track down the issue - if it works ok in the new account.

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Community Beginner ,
Feb 03, 2022 Feb 03, 2022

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Thank you for the suggestions.
Reinstall did not help, it continued to crash frequently.

 

BUT, the recent update to version 17.1 may have fixed it. I've been working for two days without a single crash.

 

I'm disappointed how this seems to indicate adobe was aware of the problem but failed to share that info. It would have saved me tremendous effort and frustration if they had simply said "we know there is a problem and we're working on it".

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