InDesign Crashes when changing margins

Explorer ,
Jun 14, 2018 Jun 14, 2018

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I wish to change my default margins from 12.7mm to 10mm for all future documents. With no documents open when I change the margins InDesign crashes.

Has anyone come across this before and is there a fix for it? Windows 7 64 bit. I have deleted my preferences. Uninstalled and re-installed InDesign and it still happens.

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correct answers 1 Correct answer

Adobe Employee , Jun 29, 2018 Jun 29, 2018

Hi Michael,

I am sorry to inform you that this is a known error and we were able to reproduce it at our end. We have already raised the issue to our Engineering team, and they are actively working on it. I would request you to please upvote this issue here: InDesign 13.1 Crash when show "Margins and Columns" Dialog and click "OK" – Adobe InDesign Feedback This is the best way of communicating with the Engineering and Product Management teams regarding issues and suggestions so they can be impleme

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Adobe Community Professional ,
Jun 14, 2018 Jun 14, 2018

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What version of InDesign? Do you have Service Pack 1 installed?

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Explorer ,
Jun 14, 2018 Jun 14, 2018

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CC2018 latest available. I re-installed new download.

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Adobe Employee ,
Jun 27, 2018 Jun 27, 2018

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Hi Michael / Luis,

We are very sorry you ran into this issue.

Michael, Service Pack 1 is a Windows update which is essential to run CC applications on Windows 7. Please check if your system has that installed (You can check that in the system information). If yes, I would request you to follow below-mentioned steps:

1) Preferences Reset

  • Close all Adobe applications.
  • Go to Locations :
  • C:\Users\user\AppData\Roaming\Adobe
  • C:\Users\user\AppData\Local\Adobe.
  • Delete or Rename InDesign folders.
  • Launch InDesign from CC

2) If it still does not help try uninstalling and reinstalling InDesign.

Luis, if you are using Windows you may try same steps, for MAC please follow the steps mentioned below:

1) Preferences Reset

  • Close all Adobe applications.
  • Go to Locations:
  • ~/Library/Caches
  • ~/Library/Preferences
  • Delete or rename Adobe InDesign and com.adobe.indesign
  • Launch InDesign from the CC

2) Uninstalling and reinstalling InDesign

Hope this helps!

Regards,

Srishti

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Explorer ,
Jun 27, 2018 Jun 27, 2018

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Hi Srishti

I have Windows SP1 installed. I followed step 1 without any success. I then followed step 2 and again I still have the same issue.

Any other suggestions?

Michael

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Adobe Employee ,
Jun 29, 2018 Jun 29, 2018

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Hi Michael,

I am sorry to inform you that this is a known error and we were able to reproduce it at our end. We have already raised the issue to our Engineering team, and they are actively working on it. I would request you to please upvote this issue here: InDesign 13.1 Crash when show "Margins and Columns" Dialog and click "OK" – Adobe InDesign Feedback This is the best way of communicating with the Engineering and Product Management teams regarding issues and suggestions so they can be implemented in future releases.

Regards,

Srishti

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Adobe Community Professional ,
Jun 29, 2018 Jun 29, 2018

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Hi Srishti,

are there other known circumstances or factors that trigger the crash?

As I wrote in reply 4 above I cannot see a crash when changing the margins on the default document preset.

From my German InDesign CC 2018.1 on Windows 10 (1803) :

Margins set to 10 mm, no crash:

ChangingMargins-for-Standard-Doc-Preset-No-Crash.PNG

Margins set to 0 mm, no crash:

ChangingMargins-for-Standard-Doc-Preset-No-Crash-2.PNG

Regards,
Uwe

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Adobe Employee ,
Jun 29, 2018 Jun 29, 2018

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Hi Uwe,

Here is the complete workflow:

  • Close all open documents.
  • Go to Layout > Margins and Columns
  • Change Margins and Click OK
  • It will crash

Regards,

Srishti

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Adobe Community Professional ,
Jun 30, 2018 Jun 30, 2018

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Ah. This way. Now I can see the crash as well.

Then the screenshots I posted in reply 9 are a valid workaround.

Regards,
Uwe

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Community Beginner ,
Jun 21, 2018 Jun 21, 2018

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I have the same problem. Adobe, please help.

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Adobe Community Professional ,
Jun 22, 2018 Jun 22, 2018

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Hi together,

tried this with InDesign CC 2018.1 13.1.0.76 on Windows 10 version 1803. German version.
No problem to change the document preset [Standard] . My margins are now 10 mm.

Sorry. I cannot recreate the problem…

Regards,
Uwe

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Community Beginner ,
Jun 25, 2018 Jun 25, 2018

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Adobe (through computer-sharing) removed InDesign CC 2018, then installed InDesign CC 2017, and from there updated again to InDesign CC2018. Problem solved. Thanks to all for your responses.

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