I wish to change my default margins from 12.7mm to 10mm for all future documents. With no documents open when I change the margins InDesign crashes.
Has anyone come across this before and is there a fix for it? Windows 7 64 bit. I have deleted my preferences. Uninstalled and re-installed InDesign and it still happens.
What version of InDesign? Do you have Service Pack 1 installed?
CC2018 latest available. I re-installed new download.
Hi Michael / Luis,
We are very sorry you ran into this issue.
Michael, Service Pack 1 is a Windows update which is essential to run CC applications on Windows 7. Please check if your system has that installed (You can check that in the system information). If yes, I would request you to follow below-mentioned steps:
1) Preferences Reset
2) If it still does not help try uninstalling and reinstalling InDesign.
Luis, if you are using Windows you may try same steps, for MAC please follow the steps mentioned below:
1) Preferences Reset
2) Uninstalling and reinstalling InDesign
Hope this helps!
I have Windows SP1 installed. I followed step 1 without any success. I then followed step 2 and again I still have the same issue.
Any other suggestions?
I am sorry to inform you that this is a known error and we were able to reproduce it at our end. We have already raised the issue to our Engineering team, and they are actively working on it. I would request you to please upvote this issue here: InDesign 13.1 Crash when show "Margins and Columns" Dialog and click "OK" – Adobe InDesign Feedback This is the best way of communicating with the Engineering and Product Management teams regarding issues and suggestions so they can be implemented in future releases.
are there other known circumstances or factors that trigger the crash?
As I wrote in reply 4 above I cannot see a crash when changing the margins on the default document preset.
From my German InDesign CC 2018.1 on Windows 10 (1803) :
Margins set to 10 mm, no crash:
Margins set to 0 mm, no crash:
Here is the complete workflow:
Ah. This way. Now I can see the crash as well.
Then the screenshots I posted in reply 9 are a valid workaround.
I have the same problem. Adobe, please help.
tried this with InDesign CC 2018.1 184.108.40.206 on Windows 10 version 1803. German version.
No problem to change the document preset [Standard] . My margins are now 10 mm.
Sorry. I cannot recreate the problem…
Adobe (through computer-sharing) removed InDesign CC 2018, then installed InDesign CC 2017, and from there updated again to InDesign CC2018. Problem solved. Thanks to all for your responses.