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InDesign crashes when deleting a page

Community Beginner ,
Jul 06, 2022 Jul 06, 2022

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Every time I try to remove a page in my Indesign file, it crashes. The whole file is only 2 pages and it's not very heavy, so I'm not sure why this is happening.

I'm using the most updated version of InDesign CC, on a Mac/Catalina.

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Bug , Performance

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correct answers 1 Correct answer

Community Expert , Jul 07, 2022 Jul 07, 2022

Is this problem happening on all files or just one in particular? If it is only happening on the one then please try Willi's suggestion. If it is happening on all documents then it would probably be a good idea to trash your InDesign preferences. This will restore the program to its defaults which most likelyt will clear up the issue.

To do so:

For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure

...

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Community Expert ,
Jul 06, 2022 Jul 06, 2022

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If a file crashes save it as IDML, open that and ave it as INDD. Work with the new file. 

I hope that you have installed InDesign properly bia CC App and NOT via transfer from an older computer or backup. 

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Community Beginner ,
Jul 07, 2022 Jul 07, 2022

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Thanks! Followed your advice and it worked 🙂

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Community Expert ,
Jul 07, 2022 Jul 07, 2022

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Is this problem happening on all files or just one in particular? If it is only happening on the one then please try Willi's suggestion. If it is happening on all documents then it would probably be a good idea to trash your InDesign preferences. This will restore the program to its defaults which most likelyt will clear up the issue.

To do so:

For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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Community Beginner ,
Jul 07, 2022 Jul 07, 2022

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Wow, I appreciate your concern re: my issue, and your thoroughness in detailing what to do about it. It was actually an issue with 1 specific file, but I will save this as a valuable resource should I encounter this issue again. Thanks!

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