Indesign crashes when duplicating pages (Files on a cloud server)

[smallprint1976]

I am having issue where indesign crashes unexpectedly and espcally when I duplicate pages and have been for about 10 months.
Happens on both my Macbook Pros.
Happened in Monterry and now on Ventura.

I host all my files on a service called Pcloud which is simlar to Dropbox. (Which is non negotiable for a variety of reasons)

I just went through a long support session and got the typical.

- Restart

- Delete Preferences

- Oh it must be at your end

- Reinstall
- use adobe cloud (can't do that and that is not acceptable as a solution)

So we did all that.

- Trying copying to a local drive. (again not acceptable as solution)

Then.....

- Put a ticket on the forum.... so here I am.


My argument is that it did not happen for like 4 years of me using Pcloud and indesign and all of a sudden about 1 year ago started happening. On my windows PC it is fine.

None of the other Adobe Apps have the same issue, and all use links (AEffects, Premiere, Photoshop, Illustrator)

Internet seems to be fine when the issue is happening as proved by the fact that I was able to do replcate it while on a lengthy Adobe Remote screen sharing support session.

I belive there is a issue native to the code which is not referencing files or saving files correctly.

Please Adobe can you fix indesign so it correctly references drive structure to include network drives on Mac on whatever version and OS we are using.

Thank you.

I don't want to update to Sonoma or later becasue my other laptop is Intel only.

[Robert at ID-Tasker]

Which version of InDesign?

How much RAM do you have in both Macs?

[smallprint1976]

Indesign 20.1
Happened also on Indesign 19 and possibly on 18.
Cant remember exactly when it started, but I am sure about 1 year or 1.5 years ago it was fine then all of a sudden big issue.


1st MacBook:
MacBook Pro 2020

MacBookPro18,2
Apple M1 Max

64GB Ram

Version 13.7.4 (22H420

131.83 GB available of 2 TB

2nd Macbook
2.4GHz 8-core 9th-generation Intel Core i9 processor, Turbo Boost up to 5.0GHz
AMD Radeon Pro 5500M with 8GB of GDDR6 memory
32GB 2666MHz DDR4 memory
1TB SSD storage


I don't think chip set or Ram are the issue as all other softwares work fine. I mean I handle massive 2GB photoshop files fine.

[Robert at ID-Tasker]

Maybe this has something to do: 

https://helpx.adobe.com/uk/indesign/kb/user-dictionaries-missing-hfs-path-dropped.html 

"HFS to POSIX Migration History" 

[Abhishek Rao]

Hi @smallprint1976,

Robert’s HFS to POSIX migration suggestion is worth looking into. 

Moreover, we’ve also seen crash on duplication issues reported in the Community, though those were with files saved locally. I brought this up with the product team, and they recommend testing this in the latest InDesign 20.2 update to see if the issue persists.

Does the crash happen only when duplicating pages, or do other actions trigger it too? Also, were you able to submit a crash report via Adobe Crash Reporter? If not, please submit one and DM me the email used, so I can check the logs and get it investigated. Reference: Submit Crash Reports.

Looking forward to your update! 

^

Abhishek 

[smallprint1976]

Hi I looked into 

1. "HFS to POSIX Migration History"  suggestion, but the Dictionary looked like it was in the right place. There was no warning as per screen shots on that page.

2. As far as comment to when the crash happens. It is hard to replicate, the most consistent thing was duplicating pages. But sometimes was just in the middle of doing a layout.

3. As far as subimitting a report....... umm this must have happened to me like about 50-100 times in the last year and almost every time it happens I click submitt report. I also shared the log of the latest report with the suppor team yesterday. 

4. Lastly I updated on the M1 Macbook yesterady to the latest update (which was pushed after I started this thread) and I tried to replicate on the new version and it did no happen when I duplicated pages, so maybe the latest update fixed the issue. 

I will let you know how the new version 20.2 gets on but so far so good.

[Abhishek Rao]

Hi @smallprint1976,  

Thanks for checking the HFS to POSIX suggestion! Glad to hear 20.2 seems to have helped. Keep testing and let us know if the crash happens again.  

Mike made a great point - does Pcloud have an offline access option? If yes, then test it and let us know.   

Also, when submitting crash reports, be sure to include an email and DM it to us, so we can track it. Looking forward to your update!  

^
Abhishek

[Robert at ID-Tasker]

1. "HFS to POSIX Migration History"  suggestion, but the Dictionary looked like it was in the right place. There was no warning as per screen shots on that page

By @smallprint1976

It's not about Dictionary - but about the internal change from HFS to POSIX in InDesign.

[Mike Witherell]

Does Pcloud have a setting similar to "Make Available Offline" or "Offline Access Sync" so that the file is being edited locally, although hosted in the cloud? This setting is often critical to all the other cloud file hosting services.

BTW, Sonoma is working fine on my 2019 Intel macbook pro. Feel free to upgrade that 2nd macbook you mentioned.

[smallprint1976]

Hi Mike,

Pcloud does have "Make Available Offline" but that would defeat the purpose of using the cloud as I have 7TB of file that would not fit on my machine.

Also if I were to do it one by one I would have to then go and click that feature for every project I am working on. Which when you do what I do for a living is a lot of extra clicks.

As mentioned it was working fine, we used to use a NAS and not issues, then switched to Pcloud for a long time and no issues. Then all of a sudden last year it started happening.

However it seems like latest update may have fixed issue as I have not had a crash yet. 

Fingers crossed.

[Abhishek Rao]

Hi @smallprint1976,  

Great to hear the update seems to have fixed it! If anything changes, let us know. If you run into crashes again, DM me the email used for crash reports so I can track it. Looking forward to your update!  

^

Abhishek