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InDesign crashes when opening a file

Community Beginner ,
Jan 11, 2021 Jan 11, 2021

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Hi All, 

I have a problem with my InDesign 2021, Version 16.0.1.

Before Christmas holidays InDesign worked well.

Now, InDesign crashes without any message when I try to open a file. Right after the explorer window opens where I can choose the file, InDesign hangs for a second or two and then closes without any message. 

In the Windows event log there is no entry about that.

I tried to rename the preference files but this had no effect. Unistalling and Re-Installing InDesign also did not help.

Windows update KB4592449 was installed last week so it maybe has something to do with InDesign crashing.

Thank you for your help!

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correct answers 1 Correct answer

Community Beginner , Jan 12, 2021 Jan 12, 2021
Problem solved. Third-party software was the reason for the crash. Application integration closed, InDesign works. Thank you for your help!

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Adobe Community Professional ,
Jan 12, 2021 Jan 12, 2021

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Hi,

The first thing to do is to reset preferences: relaunch inDesign while holding down simultaneously the Shift, Ctrl and Alt keys (Windows) or the Shift, Ctrl, Alt and Cmd keys (Mac) until you get the confirmation message.

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Community Beginner ,
Jan 12, 2021 Jan 12, 2021

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Hi, thank you for your reply. I already reset the preferences in multiple of the described ways. Delete the InDesign folders in AppData, renamed the folders and also the way you described. And yes, the message appeared and I confirmed.

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Adobe Community Professional ,
Jan 12, 2021 Jan 12, 2021

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Does it happen with a specific file or with any? If it is with a specific file, it could be corrupted.

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Community Beginner ,
Jan 12, 2021 Jan 12, 2021

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I can`t even selsect a file. The window opens for 2 seconds, freezes and InDesign closes.

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Adobe Community Professional ,
Jan 12, 2021 Jan 12, 2021

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Install this script and try to convert your file to idml with it. It allows to convert a file without opening it. No guarantee…

blindOpen_and_IDML-Export.jsx 

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Community Beginner ,
Jan 12, 2021 Jan 12, 2021

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Problem solved. Third-party software was the reason for the crash. Application integration closed, InDesign works. Thank you for your help!

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New Here ,
May 04, 2021 May 04, 2021

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Hi there,

much issue with crashing indesign.

have reverted to using previous version and it all saves without crash.

best

 

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