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C
clare dasn3312674
Participant
July 17, 2019
Answered

InDesign crashes while creating a new document on macOS Mojave

  • July 17, 2019
  • 3 replies
  • 3283 views

Hi, as of last week my Indesign crashes every time I go to open a new document from the main starting page. The program starts up normally, and seems to work fine when opening existing documents. it just crashes every time I select 'new document'. Anyone know how to fix?

I'm on the latest indd cc19 and mac 10.14.3.

{Renamed by MOD}

This topic has been closed for replies.
Correct answer Srishti Bali

Hi Clare,

Thanks for reaching out. As per your query, InDesign is crashing the moment you are trying to create a new document. That doesn't sound like a typical experience and I understand how frustrating it could be. I would request if you can share a few more details like:

1. Try changing the default printer to Adobe PDF and let us know if that helps.

2. If not, try Resetting Preferences after backing up your settings:

  • Close all Adobe applications
  • Go to Locations:
  • ~/Library/Caches
  • ~/Library/Preferences
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old
  • Launch InDesign from the CC

3. If that doesn't help either, try booting the system in Safe Mode (Start in Safe Boot mode for Adobe products on Mac OS X ) and check how InDesign works.

4. If nothing works, try logging in to Root account (How to enable the root user on your Mac or change your root password - Apple Support ) and let us know how InDesign works there. If InDesign works fine in Root account that means it could be related to permissions on InDesign folders. Try these steps to correct permission related errors on InDesign preferences folders.

  • Go to Terminal (Go > Utilities > Terminal.app)
  • Execute the following command on terminal to provide permission:
  • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign
  • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign
  • sudo chmod -R 777 /Users/<user>/Library/Application Support

Looking forward to your response!

Regards,

Srishti

3 replies

M
marians95702950
Participating Frequently
August 22, 2024

I am on Sonoma and this is currently an issue for both myself and my coworker's system.  We are both experiencing crashes when creating new documents.  6 months ago this never happened so I would say Adobe needs to fix this bug.

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
August 22, 2024

Hi @marians95702950, 

 

I'm sorry you're experiencing crashes while creating new documents—this sounds incredibly frustrating, especially since it wasn’t an issue before.

To help us investigate and resolve this, I would request you to please share a few more details:

  • Could you confirm the exact version of InDesign you’re using? Also, please share details of your operating system. 
  • Please share a screenshot of the panel where the crash occurs.
  • Did you try using the CC Cleaner tool to uninstall and reinstall the app?
  • Also, could you submit the crash report by following the steps here? Make sure to use the same email address you’re signed in with on this community; this will help us locate the crash report and assist you better.

We’re here to help, and we will be looking forward to your response. 

 

Thank you,
Abhishek Rao

J
Josefine5EF1
Participant
September 22, 2020

Hi, I am having this problem on a window 10 computer. What do I do? Thank you

    Srishti Bali
    Community Manager
    Srishti BaliCommunity ManagerCorrect answer
    Community Manager
    July 17, 2019

    Hi Clare,

    Thanks for reaching out. As per your query, InDesign is crashing the moment you are trying to create a new document. That doesn't sound like a typical experience and I understand how frustrating it could be. I would request if you can share a few more details like:

    1. Try changing the default printer to Adobe PDF and let us know if that helps.

    2. If not, try Resetting Preferences after backing up your settings:

    • Close all Adobe applications
    • Go to Locations:
    • ~/Library/Caches
    • ~/Library/Preferences
    • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old
    • Launch InDesign from the CC

    3. If that doesn't help either, try booting the system in Safe Mode (Start in Safe Boot mode for Adobe products on Mac OS X ) and check how InDesign works.

    4. If nothing works, try logging in to Root account (How to enable the root user on your Mac or change your root password - Apple Support ) and let us know how InDesign works there. If InDesign works fine in Root account that means it could be related to permissions on InDesign folders. Try these steps to correct permission related errors on InDesign preferences folders.

    • Go to Terminal (Go > Utilities > Terminal.app)
    • Execute the following command on terminal to provide permission:
    • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign
    • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign
    • sudo chmod -R 777 /Users/<user>/Library/Application Support

    Looking forward to your response!

    Regards,

    Srishti

    C
    clare dasn3312674Author
    Participant
    July 21, 2019

    Hi Srishti,

    I could not action step 1, but on completing step 2 the issue seems to be resolved! Thank you so much.

    Clare

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    July 23, 2019

    I am glad to see that you are all set. Please feel free to update if you have any further query.

    Regards!

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