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InDesign crashing randomly

Community Beginner ,
Mar 05, 2024 Mar 05, 2024

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Hello, we are facing problems with InDesign in our VDI Vmare Horizon environment with MS FSLogix.

Randomly the program crashes with this details in the event viewer:

 

Nome dell'applicazione che ha generato l'errore: CEPHtmlEngine.exe, versione: 11.5.3.132, timestamp: 0x62fb47ef
Nome del modulo che ha generato l'errore: libcef.dll, versione: 88.39.4.0, timestamp: 0x60270a51
Codice eccezione: 0xc0000005
Offset errore 0x0000000002cefe4e
ID processo che ha generato l'errore: 0x3c04
Ora di avvio dell'applicazione che ha generato l'errore: 0x01da6f03b67d47c6
Percorso dell'applicazione che ha generato l'errore: C:\Program Files\Adobe\Adobe InDesign 2023\Resources\CEP\CEPHtmlEngine\CEPHtmlEngine.exe
Percorso del modulo che ha generato l'errore: C:\Program Files\Adobe\Adobe InDesign 2023\Resources\CEP\CEPHtmlEngine\libcef.dll
ID segnalazione: b50cf552-2aec-42de-a126-40265f625026
Nome completo pacchetto che ha generato l'errore:
ID applicazione relativo al pacchetto che ha generato l'errore:

 

CEPHtmlEngine.exe
11.5.3.132
62fb47ef
libcef.dll
88.39.4.0
60270a51
c0000005
0000000002cefe4e
3c04
01da6f03b67d47c6
C:\Program Files\Adobe\Adobe InDesign 2023\Resources\CEP\CEPHtmlEngine\CEPHtmlEngine.exe
C:\Program Files\Adobe\Adobe InDesign 2023\Resources\CEP\CEPHtmlEngine\libcef.dll
b50cf552-2aec-42de-a126-40265f625026

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Community Expert ,
Mar 05, 2024 Mar 05, 2024

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Maybe this will help:

 

https://community.adobe.com/t5/indesign-discussions/indesign-plante-au-d%C3%A9marrage/m-p/14465103#M...

 

▒► ID-Tasker / ID-Tasker Server - work smart not hard ◄▒

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Community Beginner ,
Mar 06, 2024 Mar 06, 2024

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Error report detail:

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="13.2.0.202308091502_65b8636" clientVersion="13.2.0.202308091502_65b8636" applicationName="InDesign" applicationVersion="19000" build="19.0.0.151" source="Windows-Client" crashType="n/a">
<time year="2024" month="3" day="6" hour="11" minute="4" second="11" timeoffset="60" timezone="ora solare Europa occidentale"/>
<user guid="906beed0-d22f-4b49-9f47-3a18fedf7df8"/>
<system platform="Windows 10 Enterprise" osversion="10.0" osbuild="19045" applicationlanguage="en-us" userlanguage="it-IT" oslanguage="it-IT" ram="24575" machine="Intel(R) Xeon(R) Gold 6354 CPU @ 3.00GHz" model="Intel64 Family 6 Model 85 Stepping 7" cpuCount="4" cpuType="8664" cpuFreq="2993 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="VMware, Inc." adapterRAM="" caption="VMware Horizon Indirect Display Driver" description="VMware Horizon Indirect Display Driver" driverDate="20230825000000.000000-000" driverVersion="1.9.0.0" videoModeDescription="" pnpDeviceID="ROOT&#92;VMWVIDD2&#92;0000" installedDisplayDrivers=""/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="2048 MB" caption="NVIDIA A16-2Q" description="NVIDIA A16-2Q" driverDate="20231018000000.000000-000" driverVersion="31.0.15.3770" videoModeDescription="1600 x 1200 x 4294967296 colori" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_25B6&#38;SUBSYS_160010DE&#38;REV_A1&#92;4&#38;BBF9765&#38;0&#38;0888" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="VMware, Inc." adapterRAM="128 MB" caption="VMware SVGA 3D" description="VMware SVGA 3D" driverDate="20230428000000.000000-000" driverVersion="9.17.6.3" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_15AD&#38;DEV_0405&#38;SUBSYS_040515AD&#38;REV_00&#92;3&#38;61AAA01&#38;0&#38;78" installedDisplayDrivers="vm3dum64_loader.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF880CDF0CC">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF880CDF0CC" symbolname="SDataFile::Clear"/>
<stackStatement index="1" address="0x00007FF880CDC611" symbolname="PubFile::SaveAs"/>
<stackStatement index="2" address="0x00007FF880CB3898" symbolname="DataBase::SaveAs"/>
<stackStatement index="3" address="0x00007FF8C2CA5114" symbolname="DBReadXferBytes::operator="/>
<stackStatement index="4" address="0x00007FF8C2CA409C" symbolname="DBReadXferBytes::operator="/>
<stackStatement index="5" address="0x00007FF8C2CA4B66" symbolname="DBReadXferBytes::operator="/>
<stackStatement index="6" address="0x00007FF8C2CA71AE" symbolname="DBReadXferBytes::operator="/>
<stackStatement index="7" address="0x00007FF8C2C886E1" symbolname="ShuksanInit"/>
<stackStatement index="8" address="0x00007FF8C2C87D91" symbolname="ShuksanInit"/>
<stackStatement index="9" address="0x00007FF6AEA758C7" symbolname="WCrashHandler::operator="/>
<stackStatement index="10" address="0x00007FF6AEA767FE" symbolname="WCrashHandler::operator="/>
<stackStatement index="11" address="0x00007FF8FFD67344" symbolname="BaseThreadInitThunk"/>
<stackStatement index="12" address="0x00007FF9012E26B1" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x000002195A376920"/>
<register name="RCX" value="0xBFB111E12EFB0000"/>
<register name="RDX" value="0x000002194AEC0000"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x000000C8B53DE2D0"/>
<register name="RBP" value="0x000000C8B53DE3D0"/>
<register name="RIP" value="0x00007FF880CDF0CC"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<dunamisConfigGuid>
fb3c95c5-af6d-42c9-b3de-029ab1ceb353
</dunamisConfigGuid>
</crashreport>

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