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InDesign Crashing Unexpectedly When Accessing Files on Synology NAS

Explorer ,
Feb 04, 2025 Feb 04, 2025

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Description:
Hi, I’m experiencing an issue with the latest version of InDesign running on an updated macOS. Here’s my setup:

  • Mac Mini M1 - 8GB (latest macOS)
  • Adobe InDesign (latest version)
  • Synology DS1522+ (fully updated, Exos 8TB drives, Btrfs file system)
  • Accessing NAS via SMB 3 (shared by 5 to 6 users)

The problem occurs when a Mac user opens a project directly from the NAS using InDesign. At some point, the software crashes unexpectedly, and the file remains "locked," preventing reopening until the process is manually terminated in Activity Monitor or the Mac is restarted.

Windows users do not experience this issue. Additionally, NAS performance decreases as more users access it.

Has anyone encountered this issue or found a solution?

Thanks!

TOPICS
Bug , Import and export , Performance

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Community Expert ,
Feb 04, 2025 Feb 04, 2025

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A backup BTRFS file system is meant to read (iow to backup files), but is not meant for active reading/writing like a InDesign file would need. I'm surprised Windows gets away with it. macOS does not support BTRFS.

On another note, you should run InDesign with at least 16gb RAM on your mac. I don't know whether that is related or not.

Mike Witherell

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Community Expert ,
Feb 04, 2025 Feb 04, 2025

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@Rafael _ Oz

 

As @Mike Witherell suggested - 8GB is barely enough to load the system...

 

And InDesign is extremely fussy about network speed - lag. 

 

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Community Expert ,
Feb 04, 2025 Feb 04, 2025

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@Rafael _ Oz

 

Do you have standard 1GbE ports - or have you upgraded to 10GbE ports?

 

From your last bolded bullet point - do you all connect through a single network port? 

 

 

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