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InDesign crashing when attempt to update Share for Review

Explorer ,
Feb 12, 2024 Feb 12, 2024

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For the last three or four weeks, when we try to update the link for a Share for Review, it crashes InDesign and throws up an Error Report window. The shared file on the Creative Cloud web only updates partially - it shows all of the comments and the updated text, but the highlights and other markers don't relocate. Everyone can still comment, but their view of the document isn't accurate. We've upgraded to 19.1 then to 19.2 since this started, but it's not fixed. And now with 19.2 , when the Error Report window opens, the Submit Report button is missing, so I can't even report the error through InDesign anymore.

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Bug , Performance

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correct answers 1 Correct answer

Explorer , Feb 22, 2024 Feb 22, 2024

It's the same thing as what I tried before, but I still couldn't get it to work.

However, I was suddenly, magically able to update my Share for Review links yesterday, so I guess all is well.

Thanks, anyway.

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Community Expert ,
Feb 12, 2024 Feb 12, 2024

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As a helpful troubleshooting technique, you might try restoring your InDesign preferences and caches. Here's how:

 

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

 

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Explorer ,
Feb 12, 2024 Feb 12, 2024

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I tried about a dozen times, but I could never get the Delete InDesign Preference Fils window to pop up. What's the secret to the timing?

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Adobe Employee ,
Feb 19, 2024 Feb 19, 2024

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Hi @Sarah Bundy24253010otvx,

 

Sorry for the trouble. Would you mind checking " Restore All Preference and default settings" in this article on how to delete InDesign preference?

 

Please let us know if the issue is resolved or not. We will be happy to assist you further.

 

Thanks,

Harshika

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Explorer ,
Feb 22, 2024 Feb 22, 2024

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It's the same thing as what I tried before, but I still couldn't get it to work.

However, I was suddenly, magically able to update my Share for Review links yesterday, so I guess all is well.

Thanks, anyway.

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