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Indesign crashing when creating cross reference

Explorer ,
Nov 25, 2022 Nov 25, 2022

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Greetings,

When I want to create a cross reference in a INDD (which I did on a daily basis without problems) the pop-up opens I search for the location frome where or to what it should link, click it. Then Indesign says save document (which it never asked before) then the little cirkle starts to turn and the message: a problem has occured with Adobe Indesign 2023 pops up, then Indesign crashes. Does anybody knows why. Has it something to do with an indesign update?

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correct answers 1 Correct answer

Explorer , Nov 25, 2022 Nov 25, 2022

Colleagues suggested that the file might be corrupted. If found a way to work around.

Thanks.

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Community Expert ,
Nov 25, 2022 Nov 25, 2022

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Did you try the IDML repair path?

Look into the file history if something apears which should not be there. Hold down comd/ctrl and go to Abotu InDesign …

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Explorer ,
Nov 25, 2022 Nov 25, 2022

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I realy can't make out in all the data that apears if there is something that should not be there. Important is that there are no missing plug-ins

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Guide ,
Nov 25, 2022 Nov 25, 2022

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Sometimes, after the MAJOR update, preferences get corrupted - or your file been already corrupted in a way that the old version was able to "ignore" it - but the new version crashes.

 

ID-Tasker - most powerful tool ever created for InDesign

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Explorer ,
Nov 25, 2022 Nov 25, 2022

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Colleagues suggested that the file might be corrupted. If found a way to work around.

Thanks.

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Guide ,
Nov 25, 2022 Nov 25, 2022

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As mentioned by @Willi Adelberger - try IDMLing or trash your prefs:

 

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshoo...

 

ID-Tasker - most powerful tool ever created for InDesign

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Explorer ,
Dec 28, 2022 Dec 28, 2022

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I've IDML-ed the Book. After that there are no problems after printing. But a day or two days later after printing a Indb to a .pdf format again Indesign crashes again but the pdf. is created

I don't think it has something to do with the lack of RAM capacity beacause when we check the use of RAM space during printing is only 3 % more then the normal use of space. 

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Guide ,
Dec 28, 2022 Dec 28, 2022

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How much RAM do you have ? 

What OS / platform ? 

Do you work locally or remotely - where are your files ? 

 

ID-Tasker - most powerful tool ever created for InDesign

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Explorer ,
Dec 28, 2022 Dec 28, 2022

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My Ram is 2,4 GB this the available RAM wich is 85% of its capacity, OS is Windows 10 Enteprise. I work locally but the files are checked in and out from a remote vault system.

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Guide ,
Dec 28, 2022 Dec 28, 2022

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2.4 GB ?? Are you sure?

 

ID-Tasker - most powerful tool ever created for InDesign

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Explorer ,
Dec 28, 2022 Dec 28, 2022

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My RAM is 16GB and at this moment 5,9GB  is available. But sometimes the available GB's are les.

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Explorer ,
Dec 28, 2022 Dec 28, 2022

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It could be that the problems were caused by our vault system. I have just exported a Book file to a .pdf format and Indesign didn't crash. Also my remaining RAM space now is more then double then when the crashing issue occured, that was 2,9GB. Colleagues have been working on the vault system so perhaps the issue is solved. But when Indesign crashes again I'll post it. For now I wish  you a happy new year and thanks for your effort

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Guide ,
Dec 28, 2022 Dec 28, 2022

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So you are not working locally - only your INDD file was local - but all linked files were still on the server / vault ?

 

A lot of people report problems after recent update when working fully or partially remotely.

 

That's why I always say - work locally but backup remotely.

 

ID-Tasker - most powerful tool ever created for InDesign

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Explorer ,
Dec 28, 2022 Dec 28, 2022

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I have to check out the complete Indesign files and folders otherwise I can't work with Indesign so then I work local. After working, for safety reasons I check everthing back in the vault.

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Guide ,
Dec 28, 2022 Dec 28, 2022

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You mean - you copy everything from the vault to your local drive - then make changes = work on your internal drive - and then copy everything back to the vault ?

 

Was it like that before, when InDesign was crashing - or how you tested it now, without crashing ?

 

ID-Tasker - most powerful tool ever created for InDesign

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Explorer ,
Jan 02, 2023 Jan 02, 2023

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Yes sort of, it is check out from the vault work on it then check back in to the vault. The problem with the crashing started after an Indesign update. 

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