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Indesign crashing when I try to add, delete, or move a page

Community Beginner ,
Jan 03, 2020 Jan 03, 2020

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Hi there - Currently working with a 58 page document, and all of the sudden I'm not longer able to add, delete, or move pages. It instantly crashes. I've tried opening a copy - saving with a new name. I've restarted entire computer, and program, multiple times. Not sure how to fix???

 

MacOS Catalina - v 10.15.2

Adobe Indesign - 15.0.1

 

There is a deadline on this project so I would appreciate any help!

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Bug, Performance

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correct answers 1 Correct answer

Adobe Community Professional , Jan 03, 2020 Jan 03, 2020
Hi enicholsdesign: Is it just one file or the program causing the crashes? If it is just that one file—do you have a back-up that you can restore? Or see Identify and troubleshoot file issues. https://helpx.adobe.com/indesign/kb/troubleshoot-file-issues.html If it is all files—see Rebuilding Preferences and Cache Files. https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/ ~Barb

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Adobe Community Professional ,
Jan 03, 2020 Jan 03, 2020

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Hi enicholsdesign:

 

Is it just one file or the program causing the crashes?

 

If it is just that one file—do you have a back-up that you can restore? Or see Identify and troubleshoot file issueshttps://helpx.adobe.com/indesign/kb/troubleshoot-file-issues.html

 

If it is all files—see Rebuilding Preferences and Cache Fileshttps://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

 

~Barb

 

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Enthusiast ,
Jan 04, 2020 Jan 04, 2020

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Have you tried saving as IDML and then opening the resulting IDML file?

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Community Beginner ,
Jan 04, 2020 Jan 04, 2020

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Thank you!! That solved the issue, I wasn't aware of that trick. So very thankful for the help.

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Adobe Community Professional ,
Jan 04, 2020 Jan 04, 2020

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Was it a NEW/Fresh file to do the 58 pages or an old one? Try saving to IDML as the others said.

Sometimes Images/Fonts use problems – what was the step BEFORE the trouble started?

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Community Beginner ,
Jan 04, 2020 Jan 04, 2020

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So very thankful for the help - saving as IDML worked. Very much appreciate the advice!

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Adobe Community Professional ,
Jan 04, 2020 Jan 04, 2020

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Great! Glad you are back on track. 

 

~Barb

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Community Beginner ,
Aug 29, 2020 Aug 29, 2020

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Good to know, but can this be actually fixed by Adobe? That’s just crazy. 

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Enthusiast ,
Aug 30, 2020 Aug 30, 2020

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Don't know the history of the file for this particular question, but this often happens with older files that get used and re-used over and over. They can get corrupted by continually resaving, adding and deleting content, using on different computers on different operating systems and software versions and different workflow environments, maybe even a power outage, system crash or server crash. Junk builds up. I can only speak from my own experience, but using a template whenever I start a project rather than re-using files has prevented this issue for me.

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Participant ,
Nov 08, 2021 Nov 08, 2021

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I'm having this problem, too.  And I've been transferring this document between my office PC and Mac Mini at home.  I rebuilt the document on my office PC on my last workday, but as soon as I placed new pages created with my more updated version of InDesign from home, I had the problem of the whole thing freezing when I tried to delete a couple blank pages.  I tried saving as an IDML file, and updated my office PC's version of InDesign.  EUREKA!  

 

Thanks everyone!

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