Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


InDesign crashing while adding a hyperlink in a document

Community Beginner ,
Aug 04, 2021 Aug 04, 2021

Copy link to clipboard

Copied

Hi all, I'm having a bit of nightmare - InDesign keeps crashing everytime I add a hyperlink within my document so has halted all my (very hyperlink-heavy!) projects. Anyone else experiencing the same, or know a workaround? Thanks for your help in advance!

 

 

{Renamed by MOD}

TOPICS
Performance

Views

60

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Aug 05, 2021 Aug 05, 2021
Thanks so much for your advice on this. I have since found out it was a conflict within paragraph and character styles within the InDesign document in question, and have since found a solution... Phew!  Thank you for your quick response!

Likes

Translate

Translate
Adobe Community Professional ,
Aug 04, 2021 Aug 04, 2021

Copy link to clipboard

Copied

What version of InDesign? What OS?

Any other info?

 

Usually you can export to IDML and open that - resave to InDesign and see if it works.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 05, 2021 Aug 05, 2021

Copy link to clipboard

Copied

Thanks so much for your advice on this. I have since found out it was a conflict within paragraph and character styles within the InDesign document in question, and have since found a solution... Phew! 🙂 Thank you for your quick response!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 04, 2021 Aug 04, 2021

Copy link to clipboard

Copied

Hi there,

 

Sorry about the crashing. I know that's really frustrating. I would like to know if the steps suggested by @Eugene Tyson worked for you? If not, I would request you to please share a few more details along with details asked by @Eugene Tyson:

  • Is crashing happening while working on a specific document or project? If yes, could you please share a sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Where are you saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.

 

We are here to help, just need more info.

 

Thanks & Regards,

Anshul Saini

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 05, 2021 Aug 05, 2021

Copy link to clipboard

Copied

Thanks so much for your advice on this. I have since found out it was a conflict within paragraph and character styles within the InDesign document in question, and have since found a solution... Phew! 🙂 Thank you for your quick response!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 12, 2021 Aug 12, 2021

Copy link to clipboard

Copied

Glad to hear you resolved the issue. Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

 

Regards,

Anshul Saini

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 13, 2021 Aug 13, 2021

Copy link to clipboard

Copied

LATEST

" I have since found out it was a conflict within paragraph and character styles within the InDesign document in question"

 

Hi aimée-marie,

what kind of conflict was this? Do you have more details?

I'm just curious. A "conflict" in styles should not crash InDesign.

 

The crash point to a bug, that should be reported at InDesign UserVoice:

https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs

 

Thanks,
Uwe Laubender

( ACP )

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines