InDesign crashing while exporting files as interactive PDF

[DOMINYKA5FE4]

Crash report if that is helpful- https://pastebin.com/6WaYmckP

Thanks a lot

{Renamed by MOD}

[Srishti Bali]

Hi there,

Sorry about the crashing! I know that's really frustrating. I checked the crash report, but couldn't find much on it. 

• Could you please confirm which OS and version of InDesign is this? 
• Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
• Where the exported files are being saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
• When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

Regards,

Srishti

[DOMINYKA5FE4]

Thanks, 

- MacOS Big Sur, Indesign is 16.12.1

- Exported files are being saved onto System HD

- No system changes, only updates to adobe software

- It's quite a big book file with images and some videos, total of about 300mb

Packaging seems to work, and then using pdf from the package, just a shame can't export just the pdf. 

I'll also try narrowing down as Eugene below suggested. I'm really sorry don't really want to upload the file for privacy reasons. 

Thanks

Dominyka

[Eugene Tyson]

Backup your file.

Export half the document(book) to PDF and see if that works.

Then try the other half.

Whichever fails the error is in that half.

Keep halving the document exoprt until you find the culprit page/pages

Then try deleteing the contents from that page one at a time to see what is causing the crash.

[DOMINYKA5FE4]

This is clever, I'll try that!

[DOMINYKA5FE4]

Thank you!

[Srishti Bali]

I would like to know of the suggestion shared by Eugene worked for you? You may also try exporting the document to IDML and Export PDF from this new file. 

[DOMINYKA5FE4]

Thanks, I will let you know if it works.

Could you let me know do to export the whole book as idml?

Thank you 🙂

[Eugene Tyson]

You cannot export the entire book to IDML.

But you can do the documents individually.

You can get a script that Batch Converts files in a folder - so you can select your folder and pick the IDML folder.

https://creativepro.com/files/kahrel/indesign/batch_convert.html

But likely it's just going to be 1 file - so once you narrow down a page range you can try the IDML and replace the file in the book panel.

Sometimes - it does help to start a New Book file - and re-add your files - you could try that too before spending too much time on finding an issue. 

Here's info on installing scripts.

https://creativepro.com/how-to-install-scripts-in-indesign/