Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


InDesign crashing while exporting files as interactive PDF

Explorer ,
May 19, 2021 May 19, 2021

Copy link to clipboard

Copied

Crash report if that is helpful- https://pastebin.com/6WaYmckP

 

Thanks a lot

 

 

{Renamed by MOD}

 

TOPICS
Performance

Views

251

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 20, 2021 May 20, 2021

Copy link to clipboard

Copied

Hi there,

 

Sorry about the crashing! I know that's really frustrating. I checked the crash report, but couldn't find much on it. 

 

  • Could you please confirm which OS and version of InDesign is this? 
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Where the exported files are being saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

 

 

Regards,

Srishti

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 21, 2021 May 21, 2021

Copy link to clipboard

Copied

Thanks, 

 

- MacOS Big Sur, Indesign is 16.12.1

- Exported files are being saved onto System HD

- No system changes, only updates to adobe software

- It's quite a big book file with images and some videos, total of about 300mb

 

Packaging seems to work, and then using pdf from the package, just a shame can't export just the pdf. 

 

I'll also try narrowing down as Eugene below suggested. I'm really sorry don't really want to upload the file for privacy reasons. 

 

Thanks

Dominyka

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 20, 2021 May 20, 2021

Copy link to clipboard

Copied

Backup your file.

 

Export half the document(book) to PDF and see if that works.

Then try the other half.

Whichever fails the error is in that half.

Keep halving the document exoprt until you find the culprit page/pages

 

Then try deleteing the contents from that page one at a time to see what is causing the crash.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 21, 2021 May 21, 2021

Copy link to clipboard

Copied

This is clever, I'll try that!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 21, 2021 May 21, 2021

Copy link to clipboard

Copied

Thank you!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 21, 2021 May 21, 2021

Copy link to clipboard

Copied

I would like to know of the suggestion shared by Eugene worked for you? You may also try exporting the document to IDML and Export PDF from this new file. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 21, 2021 May 21, 2021

Copy link to clipboard

Copied

Thanks, I will let you know if it works.

Could you let me know do to export the whole book as idml?

Thank you 🙂

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 22, 2021 May 22, 2021

Copy link to clipboard

Copied

LATEST

You cannot export the entire book to IDML.

But you can do the documents individually.

 

You can get a script that Batch Converts files in a folder - so you can select your folder and pick the IDML folder.

https://creativepro.com/files/kahrel/indesign/batch_convert.html

 

But likely it's just going to be 1 file - so once you narrow down a page range you can try the IDML and replace the file in the book panel.

 

Sometimes - it does help to start a New Book file - and re-add your files - you could try that too before spending too much time on finding an issue. 

 

Here's info on installing scripts.

https://creativepro.com/how-to-install-scripts-in-indesign/

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines