Indesign crashing

New Here ,
Mar 02, 2022 Mar 02, 2022

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With my new Mabook pro M1 Max, InDesign keeps crashing, as soon as I open the file I am working on just freeze out.

What should i do?

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Bug , Performance

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Community Expert ,
Mar 03, 2022 Mar 03, 2022

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Doesn't sound good. From what I know is that some computers with M1 chips from Apple are having issues running Adobe and other non-Apple applications.

 

For this I'd recommend my usual steps to try and fix it

 

Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

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Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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There is an update to InDesign 17.01 if you're not already updated to the latest version of InDesign
https://community.adobe.com/t5/indesign-discussions/indesign-17-0-1-improved-performance-and-bug-fix...

 

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Before opening the file and with no files open.

Try turning off the GPU Performance in the InDesign settings.

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Try opening the file on another computer or 

roll back to a previous version of InDesign - https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Open%20the%20Cr....

 

See if you can possibly save as IDML and try open that IDML file instead.

If a document is not behaving well then try 

File>Export 
Choose IDML

Open the IDML in InDesign
Save the file as a new InDesign file with a new name
See if the issue persists.

 

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There are other suggestions here

https://helpx.adobe.com/indesign/kb/troubleshoot-file-issues.html

 

If the file is corrupt - you can send it to the email that is in the link above - it's at the end of the article

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Community Beginner ,
Mar 07, 2022 Mar 07, 2022

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mine is not crashing but is iving me the beachball just for zooming in or out in the document.
GPU Performance turned on or off makes no difference.

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New Here ,
Mar 07, 2022 Mar 07, 2022

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Indesign 2022 17.1 crashes under Windows 10, too. De-installation and installation doesn't change the result. I have no idea, what to do.

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Community Expert ,
Mar 07, 2022 Mar 07, 2022

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Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

 

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

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New Here ,
Mar 07, 2022 Mar 07, 2022

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Resetting and reinstalling has no success. Installing version 16.4 has the same result. But updating this version to version 17.1 was successful. V17.1 does now its job.

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Community Beginner ,
Mar 07, 2022 Mar 07, 2022

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But you are talking about windows, right?
So not related with the M1 Pro...

My i7 6700HQ with 20gb Ram works as usual.

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