InDesign CS6 only trial verson

[slinti]

Hello. We have a problem with InDesign CS6 a few days ago. Only the trial version will start. Of course, we tried logout and login, update, reinstall. We have purchased 7 Creative Cloud All aps licenses and CS6 is included - but licensing does not work on all PCs.

[Derek Cross · Accepted solution]

InDesign CS6 is an old version and may not be compatible running under modern operating systems. Probably best to install InDesign 2021, assuming you have the correct system specs.

https://helpx.adobe.com/indesign/system-requirements.html

[slinti]

Thanks, Derek. But we need all old version because of our customers. Three days ago everything was fine. CS6 is running and working OK, but only licensing does not work. 

[Derek Cross]

Try resetting the InDesign preferences, if that doesn't resolve the issue try uninstalling and reinstalling InDesign CS6, if that doesn't work use the Adobe Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[Laubender]

Did you read the article?

I can only state the obvious.

Sorry.

Regards,
Uwe Laubender

( ACP )