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Indesign doesn't open and I've tried lots of restoration methods

New Here ,
Aug 02, 2023 Aug 02, 2023

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Anytime I try to open indesign, it gets to the loading screen then immediately closes. I have tried restarting my laptop, resetting my entire laptop, uninstalling indesign, removing preferences, using creative cloud cleaner tool, and more. When I open the app after uninstalling or removing preferences it works and opens and I can use it, however the next time I try to use it, it doesn't work again. When I can use it, everything seems to work well, it's only when trying to open it again that it fails. I also have indesign downloaded on my home computer (on the same account) and it works absolutely fine on there.

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Community Expert ,
Aug 02, 2023 Aug 02, 2023

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Then it looks like there is something wrong with your laptop ?

 

What Brand / Model ?

What platform ? If it's Windows - I would suspect problem with Hibernation / Sleep settings - not sure if it's a problem on a Mac.

Or maybe you don't have enough privileges - not Admin account - but again, it's for Windows - no idea about Mac.

 

If it's Windows - what version?

 

And what version of InDesign?

 

▒► ID-Tasker / ID-Tasker Server - work smart not hard ◄▒

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New Here ,
Aug 02, 2023 Aug 02, 2023

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It's the MacBook Air M2 2022.

It's an account connected to my uni email as it was bought through the uni with a student discount.

I have had InDesign installed since February and it has been working fine all up until today when it just randomly stopped working.

 

I also have the most recent update of InDesign

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Community Expert ,
Aug 02, 2023 Aug 02, 2023

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I also have the most recent update of InDesign

Latest is 18.5 which has been released a few days ago. Is it this version?

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New Here ,
Aug 02, 2023 Aug 02, 2023

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My laptop was previously (a few hours ago) saying there were no updates available (system or InDesign) but since then it has loaded new system updates (which I have just now installed), and now new InDesign updates (I previously had 18.4 but had no pending updates), which I am downloading now so I will update if that works. Thank you 🙂

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New Here ,
Aug 02, 2023 Aug 02, 2023

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Update: It seems to be working now! Hopefully this was all it took. I feel a bit silly for clearing and restarting my whole laptop now, but for some reason updates weren't showing! 

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Community Beginner ,
Aug 03, 2023 Aug 03, 2023

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Hi, I've just tried dropping down to 18.4 and i'm still experiencing the same issue. Does anyone know how to actually get in touch with Adobe? I've used InDesign for years and have never experienced this problem. All other Apps seem to be unaffected.

 

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Community Expert ,
Aug 02, 2023 Aug 02, 2023

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Did you try this way? Quit InDesign and relaunch it while holding down the Shift, Ctrl, Alt and Cmd keys until you see a warning message asking for confirmation.

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New Here ,
Aug 02, 2023 Aug 02, 2023

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Yep. That will work for one time, then the next time I try to open it (without that command), it won’t work again.

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Community Expert ,
Aug 02, 2023 Aug 02, 2023

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Do you have Administrator privileges on your account - or write rights to InDesign's "profile" - you use to login to your laptop?

 

▒► ID-Tasker / ID-Tasker Server - work smart not hard ◄▒

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New Here ,
Aug 02, 2023 Aug 02, 2023

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I'm not quite sure but I don't think so as it the account is connected to my university account.

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Contributor ,
Aug 04, 2023 Aug 04, 2023

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Hello. I am running ID in a 2020 iMac Intel AND and a 2022 M1 Mac; both running Ventura 13.5 and plenty of RAM. This "launch and crash" problem only occurs with ID running on the Intel Mac: Immediately after I updated to ID 18.5 (08/02/23) the app ceases to work. It crashes 100% of the time even after a clean reinstallation... Correction: After reinstallation, the app will run ONCE but not after a quit and re-launch. I've uninstalled and reinstalled twice but the behavior is the same. At this point, ID is effectively disabled on my Intel Mac. Following the top lines of the crash thread:

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
 
Process:               Adobe InDesign 2023 [87730]
Path:                  /Applications/Adobe InDesign 2023/Adobe InDesign 2023.app/Contents/MacOS/Adobe InDesign 2023
Identifier:            com.adobe.InDesign
Version:               18.5.0.57 (18500)
Code Type:             X86-64 (Native)
Parent Process:        launchd [1]
User ID:               503
 
Date/Time:             2023-08-04 13:16:05.2890 -0700
OS Version:            macOS 13.5 (22G74)
Report Version:        12
Bridge OS Version:     7.6 (20P6072)
Anonymous UUID:        9AD92904-61F3-EF0D-F2F2-D7453D683E29
 
Sleep/Wake UUID:       0BE4BE07-F886-4C7B-97D4-1C803D3193E1
 
Time Awake Since Boot: 4700 seconds
Time Since Wake:       1033 seconds
 
System Integrity Protection: enabled
 
Crashed Thread:        0  Dispatch queue: com.apple.main-thread
 
Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Codes:       0x0000000000000001, 0x0000000000000000
 
Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process:   exc handler [87730]
 
VM Region Info: 0 is not in any region.  Bytes before following region: 4302569472
      REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL
      UNUSED SPACE AT START
--->  
      __TEXT                      100740000-100748000    [   32K] r-x/r-x SM=COW  ...InDesign 2023
 
Thread 0 Crashed::  Dispatch queue: com.apple.main-thread
0   libsystem_platform.dylib          0x7ff819b99f12 _platform_strlen + 18
1   PlugPlugOwl                         0x102a33575 0x102922000 + 1119605
2   PlugPlugOwl                         0x102a58ad9 0x102922000 + 1272537
3   PlugPlugOwl                         0x102a4382d 0x102922000 + 1185837
4   PlugPlugOwl                         0x102a439b7 0x102922000 + 1186231
5   PlugPlugOwl                         0x102a43aa2 0x102922000 + 1186466
6   PlugPlugOwl                         0x102a4eef8 0x102922000 + 1232632
7   PlugPlugOwl                         0x102a4f8c9 0x102922000 + 1235145
8   PlugPlugOwl                         0x102a2cec5 0x102922000 + 1093317
9   PlugPlugOwl                         0x102a0094e 0x102922000 + 911694
10  PlugPlugOwl                         0x1029d9a6c 0x102922000 + 752236
11  PlugPlugOwl                         0x1029d1586 0x102922000 + 718214
12  PlugPlugOwl                         0x102963caf 0x102922000 + 269487
13  PlugPlugOwl                         0x10293598f PlugPlugLoadExtensionEx + 243
14  CSXS                                 0x118307fef 0x11829a000 + 450543
15  CSXS                                 0x118349b90 0x11829a000 + 719760
16  CSXS                                 0x1183a7128 0x11829a000 + 1102120
17  CSXS                                 0x1183065df 0x11829a000 + 443871
18  AppFramework                         0x11cd6e0ef 0x11cc02000 + 1491183
19  Adobe InDesign 2023                 0x10074272e main + 1102
20  dyld                              0x7ff81981541f start + 1903

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Community Expert ,
Aug 04, 2023 Aug 04, 2023

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Contributor ,
Aug 07, 2023 Aug 07, 2023

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Community Beginner ,
Sep 19, 2023 Sep 19, 2023

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Hi, I don't suppose anyone has a definitive answer to this problem yet? I'm still having to unistall and Install every single day! Come on Adobe, this has to be fixed.

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Community Expert ,
Sep 19, 2023 Sep 19, 2023

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Are you on Mac on Windows? 

 

If Mac - for most users the solution is to update OS. 

 

▒► ID-Tasker / ID-Tasker Server - work smart not hard ◄▒

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Community Beginner ,
Sep 19, 2023 Sep 19, 2023

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Hi Robert, I wasn't aware I needed an update, as I'm sure I have it set to automatic updates. It turns out I do, and so I'll definitatley give this a try now. Thank you.

 

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Community Beginner ,
Sep 19, 2023 Sep 19, 2023

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LATEST

Mac BTW

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