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Indesign doesn't start

New Here ,
Sep 11, 2021 Sep 11, 2021

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My indesign doesn't start. I have tried loggin out and in in the cloud but that does not work.

Please can somebody help? Many thanks in advance.

 

Bianca

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correct answers 1 Correct answer

Adobe Community Professional , Sep 11, 2021 Sep 11, 2021
Bianca – How much RAM and spare hard disk capacity do you have? Assuming you have the correct system specs, I suggest you uninstall InDesign and reinstall it again. If that doesn't work try using the Adobe Cleaner tool to uninstall InDesign: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Explorer ,
Sep 11, 2021 Sep 11, 2021

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Me too. Mine started 2 days ago.

I uninstalled and reinstalled.

Ran the log collector tool, then the Creative Cloud Cleaner tool.

No luck.

I hope an admin answers here because chat is closed for the weekend!

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Explorer ,
Sep 11, 2021 Sep 11, 2021

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Screen Shot 2021-09-11 at 6.00.35 AM.jpgScreen Shot 2021-09-11 at 6.04.22 AM.jpg

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Explorer ,
Sep 12, 2021 Sep 12, 2021

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anyone? I have 143GB available on my drive and disconnected externals.

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Adobe Community Professional ,
Sep 12, 2021 Sep 12, 2021

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Have you tried trashing your preferences? Do you have any third party plugins?

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Explorer ,
Sep 13, 2021 Sep 13, 2021

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LATEST

Thanks. I finally got it up yesterday after uninstalling and reinstalling *again*.

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Adobe Community Professional ,
Sep 11, 2021 Sep 11, 2021

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Bianca – How much RAM and spare hard disk capacity do you have?

Assuming you have the correct system specs, I suggest you uninstall InDesign and reinstall it again. If that doesn't work try using the Adobe Cleaner tool to uninstall InDesign: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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New Here ,
Sep 11, 2021 Sep 11, 2021

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Derek, uninstalling and reinstalling InDesign did the trick. Many thanks!

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