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InDesign failing to launch

New Here ,
Jan 28, 2024 Jan 28, 2024

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Hello guys,

 

InDesign the original version won't launch on my Mac even before I upgrade to the latest Mac system, I just want to point out that unfortunately every Adobe app has bugs and crashes some tools won't work properly, it is frustrating and time-consuming to keep trying to find a solution online some work and some doesn't work, please guys I hope these problems get looked at and fixed.

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Bug , How to , Performance

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Community Expert ,
Jan 29, 2024 Jan 29, 2024

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InDesign the original version won't launch on my Mac

Which version of InDesign exactly? I don't understand what “Original” means.

even before I upgrade to the latest Mac system

What is exactly the OS version? If you are on Sonoma, be sure that you upgrade to 14.3.

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Community Expert ,
Jan 29, 2024 Jan 29, 2024

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Original version? Please give us clear and accurate information.

  • Exact version of InDesign.
  • Exact version of operating system
  • Amount of RAM

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New Here ,
Jan 29, 2024 Jan 29, 2024

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I mean not the Beta version, macOS Sonoma 14.3, RAM 16 GBScreenshot 2024-01-29 at 3.40.45 PM.png

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Community Expert ,
Jan 30, 2024 Jan 30, 2024

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I don't think InDesign is currently supported on Sonoma. Check out the following article

https://helpx.adobe.com/indesign/system-requirements.html

Many users report issues with Sonoma. So I suppose if you are can't use a supported OS you will have to deal with these issues untill Adobe releases a version compatible with Sonoma.

-Manan

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Community Expert ,
Jan 30, 2024 Jan 30, 2024

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quote

I mean not the Beta version, macOS Sonoma 14.3, RAM 16 GB


By @sarah24363003eiem

 

macOS 14.3 should solve the known InDesign issues (mostly related to screen redraw).

 

Your issue - InDesign can't be launched - is uncommon but several other users did report the same issue recently. As far as I know, no resolution has been found so far.

 

Are you able to launch InDesign 2023? (You can install it from Creative Cloud app).

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Adobe Employee ,
Mar 02, 2024 Mar 02, 2024

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LATEST

Hi,

 

Sorry to hear about the trouble. Are you still experiencing this issue? If yes, please try the suggestions in this article and let us know if this helps or if you need further assistance.

 

Thanks

Rishabh

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Community Expert ,
Jan 29, 2024 Jan 29, 2024

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I'd suggest restoring your InDesign preferences and caches. Here's how:

 

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

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Community Expert ,
Jan 29, 2024 Jan 29, 2024

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If that doesn't work and you're having that many crashes and difficulty installing and running, there may be serious corruption in your systsm. You may have to use the Creative Cloud Cleaner to remove all your Creative Cloud files so you can start fresh:

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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