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InDesign fails to launch MacBook Pro M2

New Here ,
Jul 31, 2023 Jul 31, 2023

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Since one week my InDesign program fails to launch on my new MacBook Pro M2 Max.

After one second of initial window the window disappears without a comment.

The result is that I have to deinstall and reinstall the software every one or two days..

 

Interesting thing: on my old MacBook from 2017 the software is still running smoothly.

Why is that the case with my new MacBook? 

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Community Expert ,
Jul 31, 2023 Jul 31, 2023

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New Here ,
Aug 06, 2023 Aug 06, 2023

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I have the same issue. Everytime I install indesign, works fine first time. If i close and try to reopen the app, everything stops after a glimpse of splash screen.

 

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New Here ,
Aug 06, 2023 Aug 06, 2023

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forgot to mention,  im using 2023 mbp with m2 max also.

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Community Expert ,
Aug 07, 2023 Aug 07, 2023

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Hi together,

see into my reply here:

https://community.adobe.com/t5/indesign-discussions/new-m2-macbook-can-t-apply-styles-by-clicking-in...

 

Seems, that InDesign is not fully compatible with the M2.

At least that's my interpretation of the footnote given on M2 chip machines here:

https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html

 

Regards,
Uwe Laubender
( Adobe Community Expert )

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New Here ,
Aug 07, 2023 Aug 07, 2023

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Actually after a couple of back and forth with many things, finally i found a workaround for this issue. Just go to ~/Library/caches and add an ".old" to end of the name of the folder called "Adobe Indesign" inside the caches folder.

This solution worked for me even after fair amounts of launching and quitting the indesign app.

As i mentioned before, i'm using a 2023 macbook pro with m2 max chipset, so if you have another hardware that faces the same problem, you might want to give this a try.

 

Cheers

 

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Community Expert ,
Aug 07, 2023 Aug 07, 2023

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Hi @canoan ,

hm, that's a workaround and hardly a solution.

By renaming or trashing the cache InDesign builts a new cache folder, but you will also trash your custom keyboard shortcuts with this procedure.

 

I'll have an eye on the help file; hope the support of M2 machines will be announced in October with the next version of InDesign. In the meanwhile I'm working on a refurbished MacBook Pro with the M1 processor. No issue so far.

 

Regards,
Uwe Laubender
( Adobe Community Expert )

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New Here ,
Aug 12, 2023 Aug 12, 2023

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Hi Both,

I also have this InDesign crashing-on-loading problem. I have the Mac Mini Pro M2 chip, which my employer purchased for me agaist my better judgement (never be an early-adopter of new tech = guineapig). The same IT support that bought this computer has declined to help me find a solution to this problem.  I'm a busy graphic designer and I can't wait for Adobe to maybe address this issue with the October update of CS. As an Adobe community expert, do you have any other possible solutions/suggestions? 

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