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Indesign file corrupted. I uninstalled Indesign now Indesign wont reinstalled mac not compatible

New Here ,
Nov 15, 2022 Nov 15, 2022

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Indesign file corrupted. I uninstalled Indesign,  now Indesign wont reinstalled saying mac is not compatible. No older options are suggested when i click show older options in preferences. Please help

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Bug , Performance

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Community Expert ,
Nov 15, 2022 Nov 15, 2022

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It sounds like you uninstalled a version of InDesign older than the current (CC2023) and one back (CC 2022). Adobe only allows  the two most recent versions to be downloaded directly from the Creative Cloud desktop app. It also sounds like your Mac's OS is older than two back which also is a requirement when downloading and installing the most recent versions which would be why you are getting the incompatibility message. You can try getting the installer that is compatible with your system by contacting Adobe Customer Care at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Hopefully they will have what you need available.

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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Hi @Shivani Cathi27152630c3o2,

What is your OS version, can you update your MAC to a higher version of OS? You can check the version compatible with your MAC using the following link

https://helpx.adobe.com/indesign/system-requirements.html

After your assessment, if you see yourself needing any version from CC2020 and onwards then contact Adobe support as suggested by @Bill Silbert. If you need versions CC2019 and before you could try downloading from https://prodesigntools.com

-Manan

 

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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Uninstalling is never really going to fix anything - as it leaves a lot of folders and settings in place. That's is a faux fix for a lot of people.

 

You can find previous versions to download here

https://prodesigntools.com/adobe-cc-2019-direct-download-links.html#:~:text=Down%C2%ADload-,InDesign...

 

 

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Adobe Employee ,
Nov 18, 2022 Nov 18, 2022

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Hi @Shivani Cathi27152630c3o2,

 

Hope you're doing well!

 

We would like to follow up on your issue. Are you able to resolve the issue by following our expert advice? Please feel free to update the discussion if you need further assistance from us.

 

We would be happy to help.

 

Thanks,

Harshika

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