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Indesign file corupted(could you pls help me)

New Here ,
Oct 28, 2022 Oct 28, 2022

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error.png

TOPICS
EPUB , Performance , Publish online , Scripting , Sync and storage

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Community Expert ,
Oct 28, 2022 Oct 28, 2022

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@Graphic Indian 

 

Try these steps for troubleshooting and send the file to Adobe if you still need help.

https://helpx.adobe.com/indesign/kb/troubleshoot-file-issues.html

 

“If no resolution works, share the affected file with us at idfile@adobe.com. We'll investigate the issue and let you know if the recovery is possible.” 

 

Jane

 

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Community Expert ,
Oct 28, 2022 Oct 28, 2022

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@Graphic Indian 

 

The Helpx file plus two others suggest rebooting, but try this first.

 

You have two copies of InDesign running. It's possible the file is open in the "other" instance. Quit both and launch only the version you intend to use.

 

2153003B-0E3B-4C5D-922E-97EFF755E860.jpeg

 

Jane

 

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Community Expert ,
Oct 28, 2022 Oct 28, 2022

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  1. From which version comes the documen?
  2. What version do you use?

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Community Expert ,
Oct 28, 2022 Oct 28, 2022

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Hi @Graphic Indian:

 

In addition to the other advice, close all applications and restart your computer. 

 

~Barb

 

 

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Community Expert ,
Oct 28, 2022 Oct 28, 2022

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That message would appear if the lock file was not deleted, duer, for example, to an improper shutdown or previous crash. See if there is a .idlk file inthe same folder as the file you are trying to open and if there is delete it.

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Adobe Employee ,
Oct 28, 2022 Oct 28, 2022

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Hi @Graphic Indian

 

Sorry to hear about the trouble. As suggested by other experts, please try rebooting the computer and opening the file. Could you please also try opening the file from the source location instead of the recent files? Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

 

Regards

Rishabh

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