InDesign File crash

New Here ,
Sep 07, 2022 Sep 07, 2022

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InDesign File crash

I am having a crash with a particular InDesign document.

Windows 10 pc

I have re-installed InDesign in multiple versions of 2021 and 2022.

I have updated Windows

I have tried to open the file in Windows safe mode but it still crashes.

 

This file is now preventing the opening of any of the above versions of InDesign, whether opened from CC, start menu or shortcut, also tried as Administrator.

 

The file still crashes on a second PC.

 

It results in the following Administrative Events error;

 

Faulting application name: InDesign.exe, version: 17.4.0.51, time stamp: 0x62e02d80
Faulting module name: ntdll.dll, version: 10.0.19041.1949, time stamp: 0xfe96c48e
Exception code: 0xc0000374
Fault offset: 0x00000000000ff689
Faulting process ID: 0x26d4
Faulting application start time: 0x01d8c290ec6c00e8
Faulting application path: C:\Program Files\Adobe\Adobe InDesign 2022\InDesign.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: 8f099a99-6717-4eae-a707-5c6430e843b3
Faulting package full name:
Faulting package-relative application ID:

 

- <System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>100</Task>
  <Opcode>0</Opcode>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2022-09-07T08:08:02.2167582Z" />
  <EventRecordID>77527</EventRecordID>
  <Correlation />
  <Execution ProcessID="0" ThreadID="0" />
  <Channel>Application</Channel>
  <Computer>DESKTOP-TGO1</Computer>
  <Security />
  </System>
- <EventData>
  <Data>InDesign.exe</Data>
  <Data>17.4.0.51</Data>
  <Data>62e02d80</Data>
  <Data>ntdll.dll</Data>
  <Data>10.0.19041.1949</Data>
  <Data>fe96c48e</Data>
  <Data>c0000374</Data>
  <Data>00000000000ff689</Data>
  <Data>26d4</Data>
  <Data>01d8c290ec6c00e8</Data>
  <Data>C:\Program Files\Adobe\Adobe InDesign 2022\InDesign.exe</Data>
  <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
  <Data>8f099a99-6717-4eae-a707-5c6430e843b3</Data>
  <Data />
  <Data />
  </EventData>
  </Event>
 
Is there any way to send you the corrupting file.
 
Tim Goods
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Community Expert ,
Sep 09, 2022 Sep 09, 2022

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Let me move this to the InDesign forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.

* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

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Community Expert ,
Sep 09, 2022 Sep 09, 2022

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Crashes here as well even after running the recovery tools I have available. Best bet is to send the file to idfile@adobe.com with as much information as you can.

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Community Expert ,
Sep 09, 2022 Sep 09, 2022

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@Tim Goods wrote:

This file is now preventing the opening of any of the above versions of InDesign, whether opened from CC, start menu or shortcut, also tried as Administrator.

Do you mean that now your InDesign applications are still crashing even when you are launching them without trying to open this document? If so then to solve this probably the following will help https://helpx.adobe.com/in/indesign/kb/indesign-crashes-upon-launch-attempting.html

-Manan

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New Here ,
Sep 12, 2022 Sep 12, 2022

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Hi, thanks for the advice. I received this reply;
Kartikey Seth
Fri, 9 Sept, 19:40 (3 days ago)
to me

Hi,

Thank you for your email .Currently, I am Out of the office till 12th
December and I may check this email late.



*Thanks and Regards*

*Kartikey*



Kind Regards
Tim

[image: tgologo.jpeg]
Tim Goodfellow
TGO Maps Ltd
Kings Hill, West Malling, KENT
M. 07951 744312
tim@tgomaps.com www.tgomaps.com

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Guide ,
Sep 18, 2022 Sep 18, 2022

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The crash is somewhere in Preflight.

 

Move the document away so it does not open on restart.

Start InDesign

Open Window >> Output >> Preflight

Uncheck "On"

Move the document back (so it finds its links) and open.

Worked for me on my Mac, but I can't assess what may be missing.

Unfortunately the forum upload is broken:

  • The attachment's visitors map.idml content type (application/octet-stream) does not match its file extension and has been removed.
 

 

When you share the document, eventually include the links?

There is an alternative email address mentioned e.g. in this message

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