InDesign File Crashes After Uploading to Creative Cloud: Unable to Open Saved Copies

Report · Mar 31, 2025

Hello everyone,
I’m facing an issue with an InDesign file that keeps crashing. The file is named “606.”
Initially, I edited the file on my computer without any problems. About five days later, I uploaded it to Adobe Creative Cloud to collaborate with my team members. (They mentioned they could open the file but hadn’t made any edits yet... Yep, I’ve got a great team...)
When I open the file from Creative Cloud and click "Edit," it works but occasionally crashes (e.g., every 1 to 5 minutes). This issue frustrated me so much that I saved the file to my desktop. However, all the saved copies cannot be opened for editing. My screen just goes black.
I’ve tried opening the “606” file and its saved copies on others’ computers, but the results are just as bad.
I hope someone can help rescue the “606” file—and me.
Thanks in advance!

Report · Mar 31, 2025

Did you try exporting the files to IDML and then resaving it back as an INDD? This process generally removes any corruption that may have crept into the file

-Manan

Report · Mar 31, 2025

About five days later, I uploaded it to Adobe Creative Cloud to collaborate with my team members. (They mentioned they could open the file but hadn’t made any edits yet... Yep, I’ve got a great team...)
When I open the file from Creative Cloud and click "Edit," it works but occasionally crashes...

By @c_I8036

I might be missing something about this process, but what is the specific place in Creative Cloud where you open the InDesign file, and then click "Edit" (which I guess is a button)? Can you post some screenshots?

Was this file saved as a "cloud document"?

Or are you using the discontinued Creative Cloud Sync services?

https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

Report · Apr 01, 2025

Hi @c_I8036,

Could you share which version of InDesign and operating system you’re using? Also, I’d recommend trying what Manan suggested.

Additionally, as Leo pointed out, it’d be helpful to understand exactly where in Creative Cloud you’re opening the file from. If possible, could you share a short screen recording demonstrating the workflow till the issue?

Looking forward to your update!

^

Abhishek