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Indesign file keep crashing

Explorer ,
Nov 21, 2021 Nov 21, 2021

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I worked on a project last year and have been tasked to update it this year. When I first opened last year's to use as a template, it crashed a few times. I then updated Indesign to the latest 2022 version and all seemed OK.

I spent all day doing text and image changes and, whilst working in Photoshop, Indesign just decided to crash with the standard "Sorry, an error occurred" message. Obvioulsy, I can't get into the document to try and locate the issue and have lost today's work.
The only details I can glean from the error message are shown below (I haven't included all the preceding lines).

 

<binaryImage start="0x00007FFF6D940000" end="0x00007FFF6D982000" path="mlang.dll"/>

</binaryImageSet>

<dumpType>

Mini

</dumpType>

<hbLogSessionDllStatus>

 

</hbLogSessionDllStatus>

</crash>

 

Anyone have any ideas on how to fix this?

 

Many thanks in advance.

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Adobe Community Professional ,
Nov 21, 2021 Nov 21, 2021

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The latest version of InDesign is 17.0.1 – which version OS?

Are you stating that you worked on the document for a day and didn't save it and now you can't open it after the crash?

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Explorer ,
Nov 21, 2021 Nov 21, 2021

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Yes, Derek, using 17.0.1
I saved the document a number of times. The document that won't open is the latest iteration.
I am pasting the whole error report below:

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe InDesign(64 bit)" applicationVersion="17010" build="17.0.1.105" source="Windows-Client" crashType="n/a">
<time year="2021" month="11" day="21" hour="20" minute="37" second="5" timeoffset="0" timezone="GMT Standard Time"/>
<user guid="0d1d1d3b-7823-4de9-8cea-86a2c247a405"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19042" applicationlanguage="en-us" userlanguage="en-001" oslanguage="en-GB" ram="32718" machine="AMD Ryzen 7 3700X 8-Core Processor" model="AMD64 Family 23 Model 113 Stepping 0" cpuCount="16" cpuType="8664" cpuFreq="3600 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="3072 MB" caption="AMD Radeon R9 200 Series" description="AMD Radeon R9 200 Series" driverDate="20210511000000.000000-000" driverVersion="27.20.21003.8013" videoModeDescription="3440 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_679A&#38;SUBSYS_30031682&#38;REV_00&#92;6&#38;970B1E8&#38;0&#38;0020020B" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF87423D240">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF87423D240" symbolname="GetPlugIn"/>
<stackStatement index="1" address="0x00007FF874241523" symbolname="GetPlugIn"/>
<stackStatement index="2" address="0x00007FF874242218" symbolname="GetPlugIn"/>
<stackStatement index="3" address="0x00007FF87423A750" symbolname="GetPlugIn"/>
<stackStatement index="4" address="0x00007FF8742343E1" symbolname="unknown"/>
<stackStatement index="5" address="0x00007FF8742329ED" symbolname="unknown"/>
<stackStatement index="6" address="0x00007FF874232827" symbolname="unknown"/>
<stackStatement index="7" address="0x00007FF874232CE3" symbolname="unknown"/>
<stackStatement index="8" address="0x00007FF8742336A5" symbolname="unknown"/>
<stackStatement index="9" address="0x00007FF87454C978" symbolname="GetPlugIn"/>
<stackStatement index="10" address="0x00007FF8744F5686" symbolname="GetPlugIn"/>
<stackStatement index="11" address="0x00007FF8744F5FB3" symbolname="GetPlugIn"/>
<stackStatement index="12" address="0x00007FF8744EFC5C" symbolname="GetPlugIn"/>
<stackStatement index="13" address="0x00007FF8745060BD" symbolname="GetPlugIn"/>
<stackStatement index="14" address="0x00007FF874509982" symbolname="GetPlugIn"/>
<stackStatement index="15" address="0x00007FF87450EE00" symbolname="GetPlugIn"/>
<stackStatement index="16" address="0x00007FF87450FFA1" symbolname="GetPlugIn"/>
<stackStatement index="17" address="0x00007FF8744DF6F6" symbolname="GetPlugIn"/>
<stackStatement index="18" address="0x00007FF8744E2935" symbolname="GetPlugIn"/>
<stackStatement index="19" address="0x00007FF8744D7C9F" symbolname="unknown"/>
<stackStatement index="20" address="0x00007FF87B9D797A" symbolname="GetPlugIn"/>
<stackStatement index="21" address="0x00007FF87B77E3DF" symbolname="unknown"/>
<stackStatement index="22" address="0x00007FF87B6FC9D5" symbolname="unknown"/>
<stackStatement index="23" address="0x00007FF87B707E3E" symbolname="unknown"/>
<stackStatement index="24" address="0x00007FF8BDBA50A5" symbolname="GetPlugIn"/>
<stackStatement index="25" address="0x00007FF8BDBA8643" symbolname="GetPlugIn"/>
<stackStatement index="26" address="0x00007FF8BDBAE267" symbolname="GetPlugIn"/>
<stackStatement index="27" address="0x00007FF8BDB9D40D" symbolname="GetPlugIn"/>
<stackStatement index="28" address="0x00007FF8BDBC8E65" symbolname="GetPlugIn"/>
<stackStatement index="29" address="0x00007FF8BDBC6B78" symbolname="GetPlugIn"/>
<stackStatement index="30" address="0x00007FF8BDB9FC0E" symbolname="GetPlugIn"/>
<stackStatement index="31" address="0x00007FF8BDC06D0F" symbolname="GetPlugIn"/>
<stackStatement index="32" address="0x00007FF8A79D0171" symbolname="unknown"/>
<stackStatement index="33" address="0x00007FF8A79CFC7C" symbolname="unknown"/>
<stackStatement index="34" address="0x00007FF886570E85" symbolname="GetPlugIn"/>
<stackStatement index="35" address="0x00007FF8A799E282" symbolname="unknown"/>
<stackStatement index="36" address="0x00007FF8A799F8AB" symbolname="unknown"/>
<stackStatement index="37" address="0x00007FF630DC4E9A" symbolname="WCrashHandler::operator="/>
<stackStatement index="38" address="0x00007FF630DC5892" symbolname="WCrashHandler::operator="/>
<stackStatement index="39" address="0x00007FF8DEB47034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="40" address="0x00007FF8E0542651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00000236580CA1D0"/>
<register name="RBX" value="0x0000004EE48FCF08"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x000000000000029A"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x0000004EE48FCDA0"/>
<register name="RBP" value="0x0000004EE48FCFC0"/>
<register name="RIP" value="0x00007FF87423D240"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
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<hbLogSessionDllStatus>

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</crash>

<sessionId>
bd7c29a7-1b1c-4593-9216-424f33ead6c1
</sessionId>
</crashreport>

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Adobe Community Professional ,
Nov 21, 2021 Nov 21, 2021

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Aside from recommending that saving every few minutes while working in InDesign is essential, it is important to know if it is just one document crashing or is it happening with most or all documents that you have been working on. If it is one document then if you can open it at all try exporting it as an IDML file (File>Export>InDesign Markup (IDML)) and then reopening it with your version of InDesign. this can remove some corruption from a file. If it is happening with most or all documents then try deleting your InDesign preferences. Doing this puts the program back to it defaults and can remove corruption from the program itself.

To delete preferences:

For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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Explorer ,
Nov 21, 2021 Nov 21, 2021

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Thanks Derek and Bill,
All other files open OK, so  don't think the preferences are the cause.
I'm beginning to think that it may be a corrupted image.
Anyway, I have attached the full (long!) error report as a Word document. The problem appears to be an "EXCEPTION_ACCESS_VIOLATION", whatever that means!

I'll do some more detective work tomorrow.

 

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Explorer ,
Nov 22, 2021 Nov 22, 2021

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Not geting anywhere with this problem. Other files open OK and are stable, but this file and the one created last January which I am using as a template both just crash upon opening (although I can see all my work on screen).

Is there a way of getting someone to check the file?

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