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1

InDesign files won't open - Says zero bytes once downloaded

New Here ,
May 31, 2023 May 31, 2023

I'm trying to download InDesign files sent to me via OneDrive. On OneDrive, they have file sizes, but once I download them, they all say zero bytes and won't open. 

 

Please help. I've tried having them emailed to me in a Zip folder and uploaded via OneDrive. 

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Bug , How to
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Community Expert ,
May 31, 2023 May 31, 2023

Are you trying to open them from OneDrive? If so, make sure you have any smart sync features turned off.

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New Here ,
May 31, 2023 May 31, 2023
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Yes. OneDrive and using a MacBook. I don't see anything about smart sync on OneDrive. How would I turn that off?

 

Thanks!

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