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I've just set up my brand new, maximum spec iMac M1. When I can actually get InDesign to run, it is so slow that it's unusable, if it opens at all - and yes, it's the version for Apple Silicon that I'm running. Is anyone else having this issue? I need to be able to work from home a lot, and this is not viable. I'm also seeing a "Billing Issue" icon on the top right of the screen when ID does load, despite my university employee account being signed in and connected to the university network via VPN. Please help!
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Hi Dave,
Sorry about the crashing! I know that's really frustrating. We have recently released an update for InDesign 2021 (v16.3.2), which contains some stability fixes. If you are not already on (v16.3.2), then we recommend you to update to the latest version and let us know how it goes.
If that doesn't help, could you please share a few more details like:
Looking Forward to your response.
Thanks & Regards,
Anshul Saini
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Hi Dave,
unlikely, but I have to ask this:
Are you accessing the InDesign application through something like Remote Desktop?
If not, where exactly does the VPN network come into play?
Do you work directly on the university server volume with InDesign documents when InDesign is installed on your machine?
Thanks,
Uwe Laubender
( ACP )
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Glad to hear you're able to track down the source of your problem.
Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.
Thanks & Regards,
Anshul Saini